Q.33
How do you ensure effective communication and coordination with various stakeholders, such as shippers, carriers, customs authorities, and customers, in the freight forwarding process?
Effective communication is crucial in freight forwarding. I establish strong relationships with stakeholders through regular communication channels, including phone, email, and face-to-face meetings. I ensure all parties have clear instructions, documentation, and are informed about shipment status. By providing timely updates, addressing concerns promptly, and maintaining a collaborative approach, I ensure smooth coordination throughout the entire process.