Q.115
Can you share an example of a challenging phone call you handled successfully, and how you resolved the situation?
Certainly. I once received a call from an irate client who was dissatisfied with a recent service issue. I remained calm, listened attentively to their concerns, and empathized with their frustration. I took ownership of the problem, offered a sincere apology, and assured them that we would resolve the issue promptly. By providing regular updates, coordinating with the relevant team, and personally overseeing the resolution, I turned the situation around, resulting in a satisfied and retained client.