Q.8
What strategy would you use to handle a difficult employee, or an employee who is struggling?
Firstly, it is very important to differentiate between an employee who simply does not have the drive to succeed versus an employee who is merely going through a rough patch and needs motivation.
In either case as a retail manager you must talk with the employee first to see what is going on and analyse if a solution can be reached without resorting to disciplinary actions. State some examples to support your answer say for instance,
At the last job, there was an employee who did not greet customers and was asking if they needed assistance while in the store. I spoke with him about what was going on, and he informed me that his mother was very ill, so his head just was not in the game. We were therefore able to work out a system where he got time off, and when he returned he was an exemplary employee.