Epabx Interview Questions

Checkout Vskills Interview questions with answers in EPABX to prepare for your next job role. The questions are submitted by professionals to help you to prepare for the Interview.

Q.1 What are the main parts of a telephone?

The telephone instrument is made up of the following functional components: a power source, a switch hook, a dialer, a ringer, a transmitter, a receiver, and an anti-sidetone circuit.

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Q.2 What is a telephone?

A telephone is an instrument designed for the transmission and reception of the human voice. Telephones are inexpensive and simple to operate, and they offer an immediate, personal type of communication.

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Q.3 What does Epabx mean?

EPABX stands for Electronic Private Automatic Branch Exchange. EPABX is an electronic device used in Offices, Hotels, Industries and many other places for voice communication.

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Q.4 What is the use of Epabx?

It is a private telephone network used by the organizations and the companies for various types of communication, either between the employees or outside the clients.

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Q.5 How many types of Epabx are there?

EPABX stands for Electronic Private Automatic Branch Exchange. There are 4 different types of EPABX systems based on the technology involved.

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Q.6 What is IP PBX full form?

An IP PBX is a system that connects telephone extensions to the public switched telephone network (PSTN) and provides internal communication for a business.

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Q.7 What are some features of a PBX?

1. Auto attendant. 2. Call reporting and analytics. 3. Interactive Voice Response. 4. Free local and toll-free phone numbers. 5. Audio and video conferencing.

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Q.8 What does incoming and outgoing call mean?

Destination will say Incoming if someone called you, and Origin is where the call was placed from. If you made the call to that city, and Origin is where you were when you placed the call then it is called outgoing.

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Q.9 How do you handle multiple calls?

1. Answer the call. 2. Send the call directly to voicemail. 3. Do nothing.

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Q.10 What does call handling mean?

Call handling is simply the management of telephone calls. A call handling service will manage telephone calls for you or your business.

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Q.11 What is a attendance management system?

Attendance management programs use various tools to essentially discourage workers from using legitimate sick time as provided for in labour standards and collective agreements.

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Q.12 What is attendance record system?

The attendance record system is an online system for attendance record keeping helps you address attendance issues effortlessly.

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Q.13 How do you manage a conference room?

1. Choose Alternatives to Meetings. 2. Use Digital Meeting Signs. 3. Set Up a Room Scheduling Calendar. 4. Install Meeting Booths in the Office. 5. Create a Written Meeting Room Policy.

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Q.14 What is the function of conference room?

Conference rooms are for conference calls, board meetings, management discussions, and other major decision-making situations.

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Q.15 What is the difference between meeting room and conference room?

Meetings can be called at any time, in any space available and are usually informal. Whereas a Conference is usually formal, will have an agenda and a programme of activities planned.

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Q.16 What is a good telephone manner?

When speaking on the telephone, you must always be polite, make sure that you are clear and calm and have a positive tone. It will make all the difference in how the caller reacts to you and listens to what you say.

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Q.17 What are the 7 telephone ethics tips?

1. Answer Calls Promptly. 2. Your Attitude Determines Your Customer's Altitude. 3. Create a Personal Connection. 4. Speak Clearly and Professionally. 5. Active Listening is Everything. 6. Be Helpful. 7. Proper Ending.

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Q.18 What is Petty Cash?

Petty cash is a small amount of discretionary funds in the form of cash used for expenditures.

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Q.19 Who manages petty cash?

Only one employee is responsible for controlling petty cash funds. This person is known as the petty cash custodian.

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Q.20 What is the purpose of petty cash?

The purpose of a Petty Cash Fund is to allow for the reimbursement or purchase of minor, small-dollar (less than $100), unanticipated business expenses.

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Q.21 What are grammatical functions?

Grammatical function is the syntactic role played by a word or phrase in the context of a particular clause or sentence.

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Q.22 What is the difference between traditional and functional grammar according to you?

Traditional grammar focuses on teaching students about structuring sentences and the different parts of speech, whereas functional grammar has a strong focus on the context of a text.

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Q.23 What are the principles of functional grammar?

1) The pragmatic aspects of the utterance. 2) The semantic aspects of the utterance. 3) The morphosyntactic aspects of the utterance. 4) The phonological aspects of the utterance.

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Q.24 How does functional grammar classify english words?

Functional grammar places English words into four big groups: noun group, verb group, adjective group, and prepositional group

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Q.25 What are the 8 noun functions?

There are several types of nouns, proper nouns, common nouns, concrete nouns, abstract nouns, collective nouns and compound nouns.

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Q.26 What are three grammatical functions of a clause?

The three grammatical functions of a clause are: adjective, adverb and noun.

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Q.27 What are four components of grammar?

1. The interpersonal level, which accounts for the pragmatics. 2. The representational level, which accounts for the semantics. 3. The morphosyntactic level, which accounts for the syntax and morphology. 4. The phonological level, which accounts for the phonology of the utterance.

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Q.28 What are the key elements of traditional grammar?

These are nouns, pronouns, verbs, adverbs, adjectives, prepositions, conjunctions, and interjections.

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Q.29 What are the 8 parts of speech?

There are eight parts of speech in the English language: noun, pronoun, verb, adjective, adverb, preposition, conjunction, and interjection.

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Q.30 What is meant by functional English?

Functional English is usage of the English language required to perform a specific function.

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Q.31 What are the 3 types of clauses?

There are three main types of dependent clauses: relative, noun, and adverbial.

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Q.32 What are Clauses?

Clauses are grammatical structures that contain a subject and a predicate and are the basic grammatical unit that can express a complete proposition.

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Q.33 What are the functions of Verb clause?

Verb clauses perform four grammatical functions: declaration, exclamation, question, and command.

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Q.34 What are the types of presentation?

1. Informative. 2. Instructional. 3. Arousing. 4. Persuasive. 5. Decision-making.

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Q.35 What are the presentation skills?

Presentation skills are the skills you need in delivering effective and engaging presentations to a variety of audiences.

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Q.36 Presentation skills depends on what factors?

These skills cover a variety of areas such as the structure of your presentation, the design of your slides, the tone of your voice and the body language you convey.

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Q.37 What are the main features of a telephonic conversation according to you?

1. Prepare for the call. 2. Be clear about what you want to achieve. 3. Remember the other person has no non-verbal cues. 4. Think about your tone of voice. 5. Make sure you listen carefully. 6. Speak clearly and be succinct. 7. If you don't understand something, ask.

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Q.38 How do you communicate through email?

1. Don't overcommunicate by email. 2. Make good use of subject lines. 3. Keep messages clear and brief. 4. Be polite. 5. Check your tone. 6. Proofread.

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Q.39 What are the benefits of email communication?

Emails are delivered extremely fast when compared to traditional post. Emails can be sent and received from any computer, anywhere in the world, that has an internet connection. Each email sent is effectively free.

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Q.40 Give few types of emails?

1. Newsletter emails. 2. Special offer emails. 3. Milestone emails. 4. Review request emails. 5. Welcome emails.

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Q.41 Give some tips for better listening skills?

1: Face the speaker and maintain eye contact. 2: Be attentive, but relaxed. 3: Keep an open mind. 4: Listen to the words and try to picture what the speaker is saying. 5: Don't interrupt and don't impose your "solutions."

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Q.42 What are 5 negative effects of stress?

Stress can play a part in problems such as headaches, high blood pressure, heart problems, diabetes, skin conditions, asthma, arthritis, depression, and anxiety.

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Q.43 What are the reasons for stress?

1. being under lots of pressure. 2. facing big changes. 3. worrying about something. 4. not having much or any control over the outcome of a situation. 5. having responsibilities that you're finding overwhelming. 6. not having enough work, activities or change in your life. 7. times of uncertainty.

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Q.44 What are signs of stress?

1. Low energy. 2. Headaches. 3. Upset stomach, including diarrhea, constipation, and nausea. 4. Aches, pains, and tense muscles. 5. Chest pain and rapid heartbeat.

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Q.45 What are the 4 stress management techniques?

When your stress level exceeds your ability to cope, you need to restore the balance by reducing the stressors or increasing your ability to cope or both. Try using one of the four A's: avoid, alter, accept or adapt.

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Q.46 What are the basic communication styles?

There are four basic communication styles: passive, aggressive, passive-aggressive and assertive.

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Q.47 What is Passive communication?

People who use the passive communication style often act indifferently, yielding to others. Passive communicators usually fail to express their feelings or needs, allowing others to express themselves.

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Q.48 What do you understand by aggressive communication?

The aggressive communication style is emphasized by speaking in a loud and demanding voice, maintaining intense eye contact and dominating or controlling others by blaming, intimidating, criticizing, threatening or attacking them, among other traits.

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Q.49 Explain the Passive-aggressive communication?

Passive-aggressive communication style users appear passive on the surface, but within they may feel powerless or stuck, building up a resentment that leads to seething or acting out in subtle, indirect or secret ways.

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Q.50 Explain assertive communication?

Assertive communicators can express their own needs, desires, ideas and feelings, while also considering the needs of others.

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