Hotel Management

Are you looking for your next job as a restaurant manager. Checkout these interview questions to help you for your next job preparation.

Q.1 What is hospitality in terms of hotel industry

Hospitality basically refers to taking care of guests in the best possible manner. This includes -
• Organizing, providing services and looking care after guests.
• This also refers to friendly and generous treatment of guests.
The Hospitality industry includes all companies involved in providing services for guests. This provide more mental satisfaction than tangible objects.

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Q.2 Name the different types of accommodation?

Primarily there are two types of accommodations, namely -
1. Service accommodation: This kind of accommodation provides housekeeping service. Here service is provided to earn profit.
2. Supplementary accommodation: This type of accommodation is not related to tourism and not registered as business organization also. They neither provide housekeeping facility nor they sell their service but they provide accommodation facility.

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Q.3 Differentiate between Check-In and Check-Out?

Check-in refers to the action of arriving and registering in a hotel. Such that there are various formalities, which are involved with check in procedures like allocating a room, taking guest’s name, asking the guest to sign the hotel register whereas action of leaving and paying the bill after a stay in a hotel is referred as check out process. The formalities, which are involved with check out process, are presenting the bill and making sure it is paid, taking the room key, etc.

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Q.4 What are the key areas to considered In Hotel Industry, while selecting a candidate?

Some of the crucial points to considered when selecting a candidate are -
1. Hospitality knowledge
2. Personal Hygiene and Grooming
3. Physical attributes
4. Work related attributes
5. Social skill

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Q.5 What do you understand by Dining?

Dining is a place where food is serviced, so it is an act of eating a meal. There are mainly two types of dining
1. Pre-plated dining: In this type of dining the food is already served on the plate from the kitchen.
2. Fine Dining Restaurant: In this type of dining the aim is to offer high class of service and facilities. It aims to provide excellent food and service in a good decor and ambience.

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Q.6 Let us suppose you are required to plan a Business Meeting or a party for some clients. How will you plan the task?

Indeed this might seems like a simple question, but this is more like a trick question. It has been seen that most interviewees, either due to anxiety, or due to overconfidence of from being asked such a simple question, mess this up by missing out an important step of the process. It is suggested to think out carefully, but remember everything that you have been taught or have done and then answer this question slowly and methodically. So as to convince your interviewers that you can handle a situation under pressure well.

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Q.7 What are good telephone manner?

When speaking on the telephone, you must always be polite, make sure that you are clear and calm and have a positive tone. It will make all the difference in how the caller reacts to you and listens to what you say.

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Q.8 What are the 7 telephone ethics tips?

1. Answer Calls Promptly. 2. Your Attitude Determines Your Customer's Altitude. 3. Create a Personal Connection. 4. Speak Clearly and Professionally. 5. Active Listening is Everything. 6. Be Helpful. 7. Proper Ending.

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Q.9 What are the main features of a telephonic conversation according to you?

1. Prepare for the call. 2. Be clear about what you want to achieve. 3. Remember the other person has no non-verbal cues. 4. Think about your tone of voice. 5. Make sure you listen carefully. 6. Speak clearly and be succinct. 7. If you don't understand something, ask.

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Q.10 What are the key elements in written communication?

1. knowing why you are writing, i.e. the purpose of the message 2. knowing who you are writing for, i.e. your audience.

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Q.11 How would you classify the hotels?

Hotels can be classified on the basis of:
• service and supplementary
• facilities or service i.e. star / Crown / Diamond
• Location.
• number of rooms,
• types of clients,
• length of stay of clients, (Star/Crown),
• economy,
• Management.
• Plan.
• Chain
• Partnership, Management, Marketing and Franchise

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Q.12 What are the six ‘C’s of effective writing?

These 6 Cs are: Confined, Corroborated, Critical, Coherent, Concise and Captivating.

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Q.13 What Do You Understand By Accommodation?

An accommodation can be defined as a place to stay overnight. There are two types of accommodations namely serviced and non serviced. Some of them are directly connected to tourism, while some of them are not directly connected to tourism but they provide overnight stay facility for the travellers. Service accommodations provide housekeeping facility.

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Q.14 How many departments are in a hotel?

The major four departments of hotels are: Housekeeping Department. Food and Beverage Service Department. Food Production or Kitchen Department. Front Office Department.

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Q.15 What Do You Understand By Catering?

Catering cites to food and drinks whereas catering industry refers to hospitality industry that provides foods, drinks and in certain section accommodation also. The Catering establishment is an organization, which provides food with a purpose to satisfy its customer. It includes two aspects;
• one food and beverage
• Other is service.

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Q.16 Explain the role of Front office?

This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest.

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Q.17 What Are Different Types Of Accommodation?

Accommodations are of two different types:
Service accommodation
Supplementary accommodation

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Q.18 What do you know about the Housekeeping department?

The housekeeping department is responsible for the cleanliness, maintenance, and aesthetic upkeep of rooms, public areas, back areas, and surroundings in a hotel.

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Q.19 Give the Importance Of An Organization?

Organization is actually a procedure of combining the work of individuals or groups to fulfill a common goal of an enterprise. In a business organization, activities are carried out to earn or produce asset or profit. It may be commerce, trade, industry or service.

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Q.20 What are the responsibilities of HR Department?

Human Resource department is responsible for the acquisition, utilisation, training, and development of the human resources of the hotel.

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Q.21 Name the different Types Of Rooms Exist In A Hotel?

Differing rooms in a hotel are:
• Single Room
• Double Room / Twin Room
• Triple Room
• Dormitory
• Cabana
• Studio
• Suits – Single suits, Double suits, Duplex suit, Royal Suit, Pent house

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Q.22 What is the responsibility of Sales and Marketing department?

The responsibility of increasing the sales of the hotel’s products and services is the major task of the department.

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Q.23 What Difference Check In holds from Check Out?

Check-in is the action of arriving and registering in a hotel. There are numerous formalities, which are involved with check in procedures i.e. assigning a room, taking guest’s name, asking the guest to sign the hotel register whereas check out process involves action of leaving and paying the bill after a stay in a hotel. The formalities, which are involved with check out process, are providing the bill and ensuring it is paid, taking the room key, etc.

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Q.24 What are the types of hotel rooms?

1. Single: A room assigned to one person. May have one or more beds. 2. Double: A room assigned to two people. May have one or more beds. 3. Triple: A room assigned to three people. May have two or more beds. 4. Quad: A room assigned to four people. May have two or more beds. 5. Queen: A room with a queen-sized bed. May be occupied by one or more people. 6. King: A room with a king-sized bed. May be occupied by one or more people. 7. Twin: A room with two beds. May be occupied by one or more people. 8. Double-double: A room with two double (or perhaps queen) beds. May be occupied by one or more people. 9. Studio: A room with a studio bed – a couch that can be converted into a bed. May also have an additional bed

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Q.25 What Do You Mean By Image Building, Concierges, Errand Card?

Image building: Creating good picture of the hotel and portraying a positive image of the hotel.
Concierges: It can be an employee of a hotel who serves guests with duties similar to those of a butler.
Errand Card: It is a task card, mentioning the room number, guest name, and luggage types, which is contrived by the reception and hand over to bellboy.

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Q.26 What are the different modes of payment?

1. Cash. 2. Checks. 3. Debit cards. 4. Credit cards. 5. Mobile payments. 6. Electronic bank transfers.

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Q.27 Define The Terms: In-house Guest, Personal Grooming, Paging, Reference Point, Scanty Baggage, Card.

In-house guest: The guests who are staying in the hotel.
Personal grooming: It is the procedure of grooming the staff in a positive manner.
Paging: It is a process of identifying and informing about a guest.
Reference point: It is the source of receiving the information.
Scanty baggage: Generally this term is used for a guest who comes with a light luggage.
Registration: It is one of the formalities of filling the card at the time of registration.

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Q.28 Define F&B Basics.

Food and Beverage Services can be broadly defined as the process of preparing, presenting and serving of food and beverages to the customers.

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Q.29 Explain About Channel Of Communication, Skipper And Sundry Services.

• Channel of communication: The flow of communication within a department.
• Skipper: This term is used for the status of a room, indicating towards a guest who has left the hotel room without arranging to settle his or her account.
• Sundry Services: These are the extra services, which are provided to the guests. Like: message, handling of guests.

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Q.30 What do you understand by Podcasting?

Podcasting combines the freedom of blogging with digital audio technology to create an almost endless supply of content.

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Q.31 In the Hotel Industry, When Selecting A Candidate, what points are considered?

The points considered in a candidate are:
Hospitality knowledge
Personal Hygiene and Grooming
Physical attributes
Work related attributes
Social skill

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Q.32 What is Word Processing?

Word Processing refers to the act of using a computer to create, edit, save and print documents. Text can be inserted, edited, moved, copied or deleted within your document and the appearance of the text can be modified in numerous ways.

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Q.33 What is Dining? And How Many Different Types Of Dining Are There?

It is a place where food is serviced, so it is an act of eating a meal. There are two types of dining:
• Pre-plated dining: In this the food is already served on the plate from the kitchen.
• Fine Dining Restaurant: Offering high class of service and facilities. It's goal is to provide with the excellent food and service in a good decor and ambience.

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Q.34 What are the main provisions of the Indian Copyright Act 1957?

The Copyright Act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses.

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Q.35 What Are The Different Kinds Of Linens Used In Hotel Industry?

Linen is the tablecloths, cloth napkins, moulton and slip cloths used in a hotel. There are various kind of linens used in hotel:
• Moulton: A thick fabric with lint laid on the surface of the table with pin underneath. It is absorbent in nature, is sound resistant and it has smooth surface. It is used to hold tablecloth.
• Tablecloth: These are laid over the table on top of moulton.
• Slips Cloths: These are laid over the table on top of tablecloth. Its protects tablecloth from spillage.

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Q.36 What are the main provisions of the Information Technology Act – 2000?

The Information Technology Act, 2000 provides legal status to the transaction done via electronic exchange of data and other electronic means of communication or electronic commerce transactions.

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Q.37 Explain The Terms Sommelier, Spillage, Flatware, Cutlery And Hollowware.

Sommelier: The person who is in charge of serving the wine in a restaurant.
Spillage: A liquid falls by mistake.
Flatware: these are all forms of spoons and forks.
Cutlery: these are the knives, and other equipments which are used for cutting.
Hollowware: The items made from silver or china. These are made in a way that it can hold something in it.

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Q.38 How do you communicate through email?

1. Don't overcommunicate by email. 2. Make good use of subject lines. 3. Keep messages clear and brief. 4. Be polite. 5. Check your tone. 6. Proofread.

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Q.39 Define: Cuisine, Pastry / Bakery, Scullery Areas

Cuisine: The art of cooking, preparing food and service.
Pastry / Bakery: Pies, ice cream, cakes, breads, etc are the products, which are prepared in a bakery.
Scullery areas: The place where cups and pots are washed and cleaned.

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Q.40 What are the benefits of email communication?

Emails are delivered extremely fast when compared to traditional post. Emails can be sent and received from any computer, anywhere in the world, that has an internet connection. Each email sent is effectively free.

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Q.41 Explain The Terms Chef, Nutritive, Proteins, Contaminated Food

Chef: The person in charge of preparing food in a restaurant or a hotel.
Nutritive: That food is necessary for the growth. Nutritive food plays an imperative role in hotel industry.
Proteins: It is that food, which is necessary for growth, maintenance, and repair of the body.
Contaminated food: Any kind of food that is infected by bacteria, toxin, chemical substance and poison is created.

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Q.42 Name the different types of emails.

1. Newsletter emails. 2. Special offer emails. 3. Milestone emails. 4. Review request emails. 5. Welcome emails.

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Q.43 What Is The OTA?

OTA refers to: ONLINE TRAVEL AGENT

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Q.44 What are the duties of a front desk receptionist?

1. Answering and routing phone calls in accordance with office policies. 2. Greet and direct all visitors including vendors, clients and customers. 3. Registering and scheduling patient/client appointments. 4. Ensure completion of paperwork, sign-in and security procedures.

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Q.45 List some important skills required as a Front Office Executive.

1. Written and verbal communication skills. 2. Customer service. 3. Multitasking and prioritizing. 4. Dependability. 5. Familiarity with Microsoft Office. 6. Problem-solving. 7. Ability to work under pressure. 8. Attention to detail.

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Q.46 What are the roles and responsibilities of a Front Office Executive?

A Front Office Executive is responsible for introducing the clients and guests to the higher management of the organization. There main duties include answering the calls, attending the guests, overseeing the front office operations and maintaining the contact list of clients.

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