Hotel Reservation Assistant Interview Questions

Checkout Vskills Interview questions with answers in Hotel Reservation Assistant to prepare for your next job role. The questions are submitted by professionals to help you to prepare for the Interview.

Q.1 What is the meaning of hotel reservation?

The term reservation is defined as 'blocking or booking a particular room type for a guest, for a definite period of time, for a particular guest'. All hotels will readily accept reservations in order to achieve high occupancy and to maximize their room revenue.

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Q.2 What are the sources of hotel reservation?

The most common sources of reservation are : Travel agent, Companies/corporate houses, Airlines, Embassies/consulates, Government Office and Ministries and Personal approach.

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Q.3 Why is reservation important in hotel?

A well - organized reservation system allows hotels to ensure a steady flow of guests into their properties. Easy access to a hotel's data bank of rooms helps in fulfilling the customers' needs as well as in reaching a targeted daily occupancy rate, average daily rate and yield percentage.

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Q.4 What is the role of reservation in hotels?

The role of reservation in hotels involves: assisting and advising customers who may be choosing from a variety of travel options, making reservations for customers based on their various requirements and budgetary allowances and checking the availability of accommodation or transportation on the customers' desired travel dates.

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Q.5 Differentiate between CRS and GDS?

A CRS is solely responsible for inventory management. A GDS (if it is involved and there is not direct distribution e.g. through the airlines own website or NDC) combines the inventory management systems of numerous (up to 500) CRSs from major airlines.

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Q.6 Differentiate between CRS and PMS?

The Central Reservations System (CRS) sits above the property level to manage and distribute Availability, Rates and Inventory (ARI) to guests via various channels. The Property Management System (PMS), meanwhile, manages all of the on-premises management needs (housekeeping, POS, check-in/check-out, etc.).

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Q.7 Name major GDS system?

The major Global Distribution Systems are Amadeus GDS, Sabre GDS and Travelport GDS.

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Q.8 What is the benefit of using CRS?

The advantages of using a central reservation system includes: Better customer relationship, Synchronization of information, Increases flexibility and efficiency, Saves time and money, Keeping track of reservations and ease of use and secure payment.

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Q.9 What is CRS and GDS in hotel?

GDS and Computer Reservation System (CRS) have the same functions but, CRS only provides information about airlines. With GDS, you can reserve a ticket, book a room or rent a car. This is why they are known as Global Distribution System because you can reserve everything with GDS.

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Q.10 What is tourism GDS?

Global Distribution System (GDS) relates to a system that distributes travel products to agents around the world. Travel agencies traditionally relied on GDS for services, products & rates in order to provision travel-related services to the end consumers.

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Q.11 How does GDS work for hotels?

In short, a GDS functions as a middleman between a travel agent and a hotel's (or airline's) central reservation system. Travel agents can see real-time rates and inventory for a given hotel via the GDS, though the GDS doesn't actually hold its own inventory.

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Q.12 Is Pegasus a GDS?

Pegasus is a one of the most important GDS in the world, with a global Booking Distribution System for travel agencies, airplane tickets, hotels and cars.

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Q.13 What is Galileo in travel agency?

Galileo is a computer reservations system (CRS) owned by Travelport. As of 2000, it had a 26.4% share of worldwide CRS airline bookings. In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms.

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Q.14 What are the disadvantages of online reservation?

Disadvantages of Online Booking Systems includes: they do come at a monetary cost and requires internet access.

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Q.15 What is the advantage of computerized reservation?

The computerized reservation system is commonly know as property management system. The main advantages of a is a centralized computer system to organize, schedule and perform the day-to-day functions and transactions.

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Q.16 What information is commonly stored in a CRS?

Information commonly stored in a central reservation system or CRS includes: Room rates and conditions (guarantee, deposit, customized cancellation rules, minimum length of stay, maximum length of stay, closed to arrival, arrival not allowed, departure not allowed, etc.)

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Q.17 What are the processing documents needed in hotel reservations?

The documents needed are: the Reservation summary, Itinerary summary, Proforma invoice and Invoice.

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Q.18 What is CIP guest?

CIP stands for "Commercial Important Person" who is a general manager of a company or an important business man . VIP or CIP service is provided at the airports, hotels and seminar halls with a little difference which is the immunization of VIP service .

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Q.19 What is no show in front office?

A reservation becomes a No-Show when the customer who has a guaranteed reservation does not cancel it before the hotel's cancellation deadline, and never arrives to claim the reservation.

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Q.20 Differentiate between VIP and CIP?

CIP stands for "Commercial Important Person" who is a general manager of a company or an important business man . VIP or CIP service is provided at the airports, hotels and seminar halls with a little difference which is the immunization of VIP service . CIP charges will be paid by the person himself .

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Q.21 What is map in hotel booking?

Modified American Plan or MAP, refers to a booking option that includes the room night, a free breakfast and a second meal either lunch or more typically dinner. The free meals are validated at the hotel's restaurant or sometimes at nearby establishment in partnership with the hotel.

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Q.22 What do you understand by sleep-out?

A guest is registered to the room, but the bed has not been used.

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Q.23 What do you understand by Skipper?

The guest has left the hotel without making arrangements to settle his or her account.

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Q.24 What is sleeper guest?

The guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room's status.

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Q.25 What do you understand by rack rate?

The hotel rack rate is the price that a hotel charges for a room before any discounts have been applied. It is sometimes referred to as the published rate and is usually set artificially high, which means that discounts can look extremely generous by comparison.

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Q.26 What do you understand by EP and CP?

EP stands for European Plan (Room only basis), CP stands for Continental Plan (Room with Breakfast).

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Q.27 What do you understand by skippers account?

A room status term indicating that the guest has left the hotel without making arrangements to settle his or her account. The room is vacant, but believed to be occupied.

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Q.28 What do you understand by occupied dirty?

Occupied Dirty (OD) Guest currently occupies the room, the night has passed, but the room has not yet been serviced by housekeeping.

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Q.29 What do you understand by Vacated dirty?

Vacated Dirty (VD) A VD room has been taken out of inventory for some reason or a guest checked out, not serviced by housekeeping yet.

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Q.30 What do you understand by Bermuda Plan?

Bermuda plan is a hotel plan that provides a full breakfast daily.

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Q.31 What do you understand by guest folio?

Guest Folio is an account associated with a single hotel guest. All transactions between the hotel and the guest are recorded into the guest folio. All single guest information is also saved into the guest folio.

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