1. What are the common barriers that impede communication?
(1) Barriers with people
(2) Barriers with words
(3) Barriers made by cultural differences
(4) Barriers made by distance

A. All of the above
B. All, except (2)
C. All, except (3)
D. All, except (4)

2. Effective communication can ONLY be achieved when
(1) The audience is understood
(2) Feedback is encouraged
(3) Thoughts are organised

A. All of the above
B. All, except (1)
C. All, except (2)
D. All, except (3)

3.Which of the following is NOT used in oral speaking style?
A. Mostly long sentences
B. Personal pronouns freely
C. Active voice
D. Contractions often

4. What is the basis of coercive power in negotiation?
A. A capacity to seek information and consider the ideas of others.    
B. The control over resources desired by others.
C. Punishment, authority and use of force, whereby others are compelled to behave a particular way.
D. None of the above

5. What does the five step negotiation for an agreement involves?
A. Clarifying wants, displaying, proposing, narrating and checking.
B. Clarifying wants, proposing, bargaining, gaining agreement, and following-up.
C. Clarifying wants, discussing, postponing, negating and checking.
D. None of the above

Answers:    1 (A), 2 (A), 3 (A), 4 (C), 5 (B)

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