Spyware

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Spyware is software that aims to gather information about a person or organization without their knowledge and that may send such information to another entity without the consumer’s consent, or that asserts control over a computer without the consumer’s knowledge.

“Spyware” is mostly classified into four types: system monitors, trojans, adware, and tracking cookies. Spyware is mostly used for the purposes of tracking and storing Internet users’ movements on the Web and serving up pop-up ads to Internet users.

Whenever spyware is used for malicious purposes, its presence is typically hidden from the user and can be difficult to detect. Some spyware, such as keyloggers, may be installed by the owner of a shared, corporate, or public computer intentionally in order to monitor users.

Spyware can collect almost any type of data, including personal information like Internet surfing habits, user logins, and bank or credit account information. Spyware can also interfere with user control of a computer by installing additional software or redirecting Web browsers. Some spyware can change computer settings, which can result in slow Internet connection speeds, un-authorized changes in browser settings, or changes to software settings.

Sometimes, spyware is included along with genuine software, and may come from a malicious website. In response to the emergence of spyware, a small industry has sprung up dealing in anti-spyware software. Running anti-spyware software has become a widely recognized element of computer security practices, especially for computers running Microsoft Windows. A number of jurisdictions have passed anti-spyware laws, which usually target any software that is surreptitiously installed to control a user’s computer.

Routes of infection

Spyware does not necessarily spread in the same way as a virus or worm because infected systems generally do not attempt to transmit or copy the software to other computers. Instead, spyware installs itself on a system by deceiving the user or by exploiting software vulnerabilities.

Most spyware is installed without users’ knowledge, or by using deceptive tactics. Spyware may try to deceive users by bundling itself with desirable software. Other common tactics are using a Trojan horse. Some spyware authors infect a system through security holes in the Web browser or in other software. When the user navigates to a Web page controlled by the spyware author, the page contains code which attacks the browser and forces the download and installation of spyware.

The installation of spyware frequently involves Internet Explorer. Its popularity and history of security issues have made it a frequent target. Its deep integration with the Windows environment make it susceptible to attack into the Windows operating system. Internet Explorer also serves as a point of attachment for spyware in the form of Browser Helper Objects, which modify the browser’s behavior to add toolbars or to redirect traffic.

Effects and behaviors

A spyware program is rarely alone on a computer: an affected machine usually has multiple infections. Users frequently notice unwanted behavior and degradation of system performance. A spyware infestation can create significant unwanted CPU activity, disk usage, and network traffic. Stability issues, such as applications freezing, failure to boot, and system-wide crashes are also common. Spyware, which interferes with networking software, commonly causes difficulty connecting to the Internet.

In some infections, the spyware is not even evident. Users assume in those situations that the performance issues relate to faulty hardware, Windows installation problems, or another infection. Some owners of badly infected systems resort to contacting technical support experts, or even buying a new computer because the existing system “has become too slow”. Badly infected systems may require a clean reinstallation of all their software in order to return to full functionality.

Moreover, some types of spyware disable software firewalls and anti-virus software, and/or reduce browser security settings, which further open the system to further opportunistic infections. Some spyware disables or even removes competing spyware programs, on the grounds that more spyware-related annoyances make it even more likely that users will take action to remove the programs.

Keyloggers are sometimes part of malware packages downloaded onto computers without the owners’ knowledge. Some keyloggers software is freely available on the internet while others are commercial or private applications. Most keyloggers allow not only keyboard keystrokes to be captured but also are often capable of collecting screen captures from the computer.

A typical Windows user has administrative privileges, mostly for convenience. Because of this, any program the user runs has unrestricted access to the system. As with other operating systems, Windows users are able to follow the principle of least privilege and use non-administrator accounts. Alternatively, they can also reduce the privileges of specific vulnerable Internet-facing processes such as Internet Explorer.

Since Windows Vista, by default, a computer administrator runs everything under limited user privileges. When a program requires administrative privileges, a User Account Control pop-up will prompt the user to allow or deny the action. This improves on the design used by previous versions of Windows.

Remedies and prevention

As the spyware threat has worsened, a number of techniques have emerged to counteract it. These include programs designed to remove or block spyware, as well as various user practices which reduce the chance of getting spyware on a system.

Nonetheless, spyware remains a costly problem. When a large number of pieces of spyware have infected a Windows computer, the only remedy may involve backing up user data, and fully reinstalling the operating system. For instance, some spyware cannot be completely removed by Symantec, Microsoft, PC Tools.

Anti-spyware programs

Many programmers and some commercial firms have released products dedicated to remove or block spyware. Programs such as PC Tools’ Spyware Doctor, Lavasoft’s Ad-Aware SE and Patrick Kolla’s Spybot – Search & Destroy rapidly gained popularity as tools to remove, and in some cases intercept, spyware programs. On December 16, 2004, Microsoft acquired the GIANT AntiSpyware software, rebranding it as Windows AntiSpyware beta and releasing it as a free download for Genuine Windows XP and Windows 2003 users. (In 2006 it was renamed Windows Defender).

Major anti-virus firms such as Symantec, PC Tools, McAfee and Sophos have also added anti-spyware features to their existing anti-virus products. Early on, anti-virus firms expressed reluctance to add anti-spyware functions, citing lawsuits brought by spyware authors against the authors of web sites and programs which described their products as “spyware”. However, recent versions of these major firms’ home and business anti-virus products do include anti-spyware functions, albeit treated differently from viruses. Symantec Anti-Virus, for instance, categorizes spyware programs as “extended threats” and now offers real-time protection against these threats.

Security practices

To detect spyware, computer users have found several practices useful in addition to installing anti-spyware programs. Many users have installed a web browser other than Internet Explorer, such as Mozilla Firefox or Google Chrome. Though no browser is completely safe, Internet Explorer is at a greater risk for spyware infection due to its large user base as well as vulnerabilities such as ActiveX.

Some ISPs—particularly colleges and universities—have taken a different approach to blocking spyware: they use their network firewalls and web proxies to block access to Web sites known to install spyware. On March 31, 2005, Cornell University’s Information Technology department released a report detailing the behavior of one particular piece of proxy-based spyware, Marketscore, and the steps the university took to intercept it. Many other educational institutions have taken similar steps.

Individual users can also install firewalls from a variety of companies. These monitor the flow of information going to and from a networked computer and provide protection against spyware and malware. Some users install a large hosts file which prevents the user’s computer from connecting to known spyware-related web addresses. Spyware may get installed via certain shareware programs offered for download. Downloading programs only from reputable sources can provide some protection from this source of attack.

Spyware Examples

These common spyware programs illustrate the diversity of behaviors found in these attacks. Note that as with computer viruses, researchers give names to spyware programs which may not be used by their creators. Programs may be grouped into “families” based not on shared program code, but on common behaviors, or by “following the money” of apparent financial or business connections. For instance, a number of the spyware programs distributed by Claria are collectively known as “Gator”. Likewise, programs that are frequently installed together may be described as parts of the same spyware package, even if they function separately.

• CoolWebSearch, a group of programs, takes advantage of Internet Explorer vulnerabilities. The package directs traffic to advertisements on Web sites including coolwebsearch.com. It displays pop-up ads, rewrites search engine results, and alters the infected computer’s hosts file to direct DNS lookups to these sites.
• FinFisher, sometimes called FinSpy is a high-end surveillance suite sold to law enforcement and intelligence agencies. Support services such as training and technology updates are part of the package.
• HuntBar, aka WinTools or Adware.Websearch, was installed by an ActiveX drive-by download at affiliate Web sites, or by advertisements displayed by other spyware programs—an example of how spyware can install more spyware. These programs add toolbars to IE, track aggregate browsing behavior, redirect affiliate references, and display advertisements.
• Internet Optimizer, also known as DyFuCa, redirects Internet Explorer error pages to advertising. When users follow a broken link or enter an erroneous URL, they see a page of advertisements. However, because password-protected Web sites (HTTP Basic authentication) use the same mechanism as HTTP errors, Internet Optimizer makes it impossible for the user to access password-protected sites.
• Spyware such as Look2Me hides inside system-critical processes and start up even in safe mode. With no process to terminate they are harder to detect and remove, which is a combination of both spyware and a rootkit. Rootkit technology is also seeing increasing use, as newer spyware programs also have specific countermeasures against well known anti-malware products and may prevent them from running or being installed, or even uninstall them.
• Movieland, also known as Moviepass.tv and Popcorn.net, is a movie download service that has been the subject of thousands of complaints to the Federal Trade Commission (FTC), the Washington State Attorney General’s Office, the Better Business Bureau, and other agencies. Consumers complained they were held hostage by a cycle of oversized pop-up windows demanding payment of at least $29.95, claiming that they had signed up for a three-day free trial but had not cancelled before the trial period was over, and were thus obligated to pay. The FTC filed a complaint, since settled, against Movieland and eleven other defendants charging them with having “engaged in a nationwide scheme to use deception and coercion to extract payments from consumers.”
• WeatherStudio has a plugin that displays a window-panel near the bottom of a browser window. The official website notes that it is easy to remove (uninstall) WeatherStudio from a computer, using its own uninstall-program, such as under C:\Program Files\WeatherStudio. Once WeatherStudio is removed, a browser returns to the prior display appearance, without the need to modify the browser settings.
• Zango (formerly 180 Solutions) transmits detailed information to advertisers about the Web sites which users visit. It also alters HTTP requests for affiliate advertisements linked from a Web site, so that the advertisements make unearned profit for the 180 Solutions company. It opens pop-up ads that cover over the Web sites of competing companies (as seen in their [Zango End User License Agreement]).
• Zlob trojan, or just Zlob, downloads itself to a computer via an ActiveX codec and reports information back to Control Server. Some information can be the search-history, the Websites visited, and even keystrokes. More recently, Zlob has been known to hijack routers set to defaults.

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