Government-to-Business(G2B) Case Studies

G2B are projects wherein the government interacts with the business as end users of government system or as supplier to government departments and thus, it usually includes procurement, excise, VAT and company affairs.

Ministry of Corporate Affairs (MCA) 21

MCA 21 is the e-Government project of Ministry of Company Affairs (MCA) to introduce a service oriented approach in design and delivery of government services, establish a healthy business ecosystem and make the country globally competitive.

The MCA mainly administers the Companies Act, 1956 and The Monopolies and Restrictive Trade Practices Act 1969. Besides, it also administers several Acts including The Competition Act, 2002; The Chartered Accountants Act, 1949; The Costs and Works Accounts Act, 1959; The Company Secretaries Act, 1980; The Partnership Act, 1932; The Societies Registration Act, 1860; and The Companies (Donation to National Fund) Act, 1951

The MCA21 project is designed to fully automate all processes related to the enforcement and compliance of the legal requirements under the Companies Act 1956 thus enabling the business community to meet their statutory obligations. The Front Office operations would be administered through the Front Office website of MCA. The entire Back Office operations of the MCA would be automated so as to achieve the objective of a user-friendly computerized environment. My MCA portal is the single point of contact for all MCA related services, which can be easily accessed over the Internet by all users.

MCA21 project facilitates eFiling of various forms and applications under the Companies Act, 1956, and as per the stipulated Rules and Regulations. As such eFiling is done through an eForm, which is nothing but a reengineered conventional form proposed to be notified, and represents a document in electronic format for filing with MCA authorities through the Internet. This may be either a form filed for compliance or information purpose or an application seeking approval from the MCA. An eForm contains certain standardized features. Each eForm contains the form reference and the description as well as the particular section of the Companies Act or the relevant rules or regulations under which it is required to be submitted. It starts with the Corporate Identity Number (CIN), which works as a unique identifier of a company, in the case of an Indian Company and the Foreign Company Registration Number (FCRN) in the case of a Foreign Company that is required to be filled up. By entering the number, the company details to the extent these are available in static form in the database, are automatically filled in by using the pre-fill functionality.

Companies are required to file particulars for registration of charge created or modified with the concerned RoC. The charge can be created on various types of assets such as immovable properties, plant and machinery, fixed deposits or book debts; and, Investor Services – MCA21 system accepts complaints filed against a company by an investor as part of investor services. There is a specific eForm for this purpose. The various types of users of My MCA portal includes Authorized Signatory of Business; Professionals; Individual User; External Agency User; PFO/TFO User; and Public User. The amount of fee depends on many parameters like type of service requested, authorized capital of the company and the stipulated rules for fee calculation.

The benefit to business community after the MCA 21 project has been

• The number of trips to Governments offices have reduced from 8 trips to 1-2 trips.
• Waiting time at the offices has reduced in the range 20-40%.
• People show strong preference to computerized systems.
• There has been direct cost saving to citizens in the range of Rs. 50 – 100.
• In Land Records project, there has been a significant reduction in the payment of bribes

Excise / VAT

The Department of Excise & Taxation introduced e-Governance by leveraging ICT to streamline Tax Administration and improve upon its functioning in order to bring efficiency, transparency and accountability. The objective of the project is to establish an ICT system with focus on

• Implementation of an electronic workflow system to improve internal administrative efficiency
• Faster processing and monitoring resulting in better and transparent delivery of service to the tax payers
• Backend computerization of the functions of the Department
• Standardization of commercial tax administration across the State,
• Introduction of a bouquet of rationalized citizen-centric and service-oriented processes
• Enhancement to the quality of services provided to citizens
• Redress of public cases / appeals / grievances with service levels
• Dissemination of information as per public requirement
• Plug-tax loopholes and foster a citizen-centric dispensation aimed at better compliance
• Increase the tax payers base
• Strengthen the government’s revenue base
• Establish a real-time MIS system for prompt and efficient decision making
• Suggest improvements based on innovations, initiatives and best practices from similar systems