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Customer relationship
In service industry every decision taken depends on the customer, whether it is the location, services, ambience or infrastructure. Every thing revolves around customer’s choice and preferences. It is very important for people working in any service industry to provide the customer with best possible services and create a strong relationship with the customer.
Customer Relationship Management involves understanding the customer requirements and make efforts to meet those requirements on time. Making relationship with customer not only helps build client confidence but also ensures a loyal customer in the end.
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