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Components and characteristics of quality
Quality is an important aspect of purchase management as it ensures that purchased goods or services meet the requirements and expectations of the buyer. The components and characteristics of quality include:
Conformance: The degree to which a product or service conforms to the specifications and standards set by the buyer.
Performance: The ability of the product or service to perform the intended function or meet the required performance standards.
Durability: The expected lifespan of the product or service and its ability to withstand wear and tear.
Reliability: The consistency of the product or service’s performance over time and its ability to function under varying conditions.
Serviceability: The ease with which the product or service can be serviced or repaired in the event of issues or defects.
Aesthetics: The overall appearance and design of the product or service.
Safety: The product or service’s ability to prevent harm or injury to users or bystanders.
Environmental impact: The product or service’s impact on the environment and its sustainability.
