Certified Telesales Executive

Given todays highly competitive market, earning a professional certification helps you differentiate yourself from others. Certified Telesales Executive certification helps you broaden your job opportunities by validating advanced skills and results in higher earning potential. This certification is will suited for individuals who want to enhance their career prospects.

Vskills Certified Telesales Executive Overview

Vskills Certification in Telesales aims to provide a fulfilling and secure career in sales, whether you are an experienced sales professional or a fresher. This certification will assist the candidate in enhancing their sales skills and applying those skills in day-to-day life for a successful career. After completion of the certification, the candidate will be able to implement the skills effectively to achieve expertise and will be employed by telesales marketing firms, large corporations and art organizations.

Why become a Vskills Certified Telesales Executive?

A Vskills Certified professional can prove his mettle in the field of telesales. The certification provides a visible recognition of the industry and helps in inculcating skills required to excel in the field. The certification exam benefits those candidates who wish to find employment in areas such as Telemarketing, Customer Servics, Inbound Calls, Outbound Sales, Business Development, Client Relationship, Telesales Operations, Telesales Representatives, Telesales account manager, Telesales Consultant or Call Centres. The Certification can also be taken up by professionals who wish to have a better control over their skills and wants specialization in this sector.

Vskills is India’s largest certification provider and gives candidates access to top exams as well as offers after exam benefits. This includes:

• This certification will have a Government verification tag.
• Also, the Certification will have lifetime validity.
• Further, you will get Lifelong e-learning access.
• Furthermore, you get access to Free Practice Tests.
• Finally, You will get tagged as ‘Vskills Certified’ On Monsterindia.com and ‘Vskills Certified’ On Shine.com.

Career as a Telesales Executive

The telemarketing scenario in India is clearly on the rise, owing to quick advancements in various company operations and MNCs’ ever-increasing quest for more and more buyers and consumers. Let us look at Career as a Telesales Executive.

Roles and Responsibilities

The primary role of a telesales executive is to sell. They are responsible for generating revenue for the organisation. Telesales executives must have the skills to negotiate and be quick to understand the values and terms of the product or service they are selling.  Moreover, they have the following responsibilities:

• Firstly, calling existing and potential customers to persuade them to purchase company products and services.
• Secondly,  recording details of customers’ purchase orders.
• Thirdly, processing all customer purchases accordingly.
• Then, generating promising leads for the outside sales team to pursue.
• Also, managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Moreover, developing and sustaining solid relationships with customers to encourage repeat business.
• Further, using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Additionally, developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.
• Lastly, continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Exam Details: Certified Telesales Executive

• Exam Code: VS-1019
• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50
• Passing marks: 25 (50%)
• There is NO negative marking.
• This is an Online exam.

Exam Process

Course Outline

This exam covers the following topics:

Sales Basics

• Telesales
• Telesales Types
• Telesales Features
• Sales Cycle
• Types of Orientation
• Functions of a Telesales Executive

Developing skills

• Skills Development
• Public Speaking
• Personality Development
• Self Grooming Tips
• Positive Attitude
• Different Negativities
• Steps to Be Positive
• Positive Behaviour
• Traits for Positive Behaviour
• Behaviour for Successful Sale Person
• Telesales Specific Skills
• Listening skills
• Vocal Skills

Customer Handling

• Understanding Customer Behaviour
• Customers Expectations
• Building Customer Relationship

Call Preparation

• Product or Service Knowledge
• Knowing the Purpose of Each Call
• Call Scripts

Telesales Process

• Vaulting the Hurdle
• Catching the Prospect’s Interest
• Investigation
• Making the Sales Presentation
• Overcoming Objections
• Closing

Team Work

• Formation of a Team

Stress Management

• Consequences of Stress
• Reason/Causes of Stress
• Signs of stress
• Techniques of Stress Management

Time Management

• Time Management Techniques

Computers Basics

• Introduction – What is Computer?
• Characteristics of computer
• Commonly Used Computer Terms
• Units of a computer system
• Representation of information
• Basic Operations of a Computer – Input, Process and Output
• Input Devices
• Output Devices
• Storage Devices
• Types of Software
• Disk Organization Terms

Windows XP

• Operating System
• User Interface
• Windows XP Professional
• Using the Mouse
• The Desktop
• The Task Bar
• The Start Menu
• Windows Explorer
• The Control Panel

MS – Word 2003

• File Management
• Moving in a document
• Selecting Text
• Printing of documents
• Previewing a document
• The Formatting Toolbar Icons
• Editing Text
• Headers and Footers
• Font Formatting
• Bullets and Numbering
• Document Enhancement
• Drop Capital
• Change Case
• Multiple Columns
• Mail Merge
• Tables

MS-Excel 2003

• MS-EXCEL Window Elements
• File Management
• Page Setup
• Preset Headers and Footers
• Printing document
• Selecting cells and data ranges
• Editing data
• Functions in Excel

MS-Power Point 2003

• Loading of PowerPoint
• Starting with a presentation
• File Management
• Different Views
• Editing the document
• Modifying the document
• Working of a Slide Show

Inernet

• Networking Concepts
• Network types
• Internet
• Windows Networking terms
• Sharing Local Printer
• Connecting to a Network Printer
• Email
• Sending an E-mail Message from Outlook
• Sending email from Google’s Gmail
• Download from Internet

Preparatory Guide

Preparing for an exam is the real task. Consistency and determination are the two most essential keys to unlock your certification. But preparing from the genuine resources and being on the right track is also important. Look no further as we present you our step by step preparatory guide. Resources in the guide will help you refresh your skills and concepts related to the exam while providing you with all the important insights.

Firstly, Start with the exam objectives

Before heading towards your preparation journey, you must get yourself familiar with the main objectives of the exam. With that being said, reviewing each and every exam objective becomes the most important part of your preparation. You must have utmost clarity about the exam objectives. Moreover each topics is divided into various subtopics. This is to help candidates prepare for the exam by identifying specific content within each topic that may be tested. This exam covers the following:

• Sales Basics
• Developing skills
• Customer Handling
• Call Preparation
• Telesales Process
• Team Work
• Stress Management
• Time Management
• Computers Basics
• Windows XP
• MS – Word 2003
• MS-Excel 2003
• MS-Power Point 2003
• Inernet

Secondly, Know your Learning resources

We cannot stress enough that only finding the right learning resources will allow you to understand each and every domain properly. These resources are meant to supplement your learning experience and exam preparation. Vskills offers its own E-Learning and study material to boost your preparations. These resources are updated regularly and supplement your exam preparations.

Also, Study the Traditional way through books

In addition, books are also useful for cross-referencing and verifying the authenticity of the information from other learning resources. Most important of all, you can find real-time examples of the different concepts you learn for the exam. this helps you relate the exam topics with real life business scenarios. You must refer the following books to ace your preparations:

• Firstly, Professional Telesales
• Secondly, 42 Rules of Cold Calling Executives by Mari Anne Vanella
• Thirdly, Telesales Complete Self-Assessment Guide
• Also, Stephan Schiffman’s Telesales

Finally, Self Evaluate with Practice Tests

Lastly, practice or mock tests can be one of the advantageous tools which can back you up for the exam. Practice or mock tests are somewhat similar to the actual exam. Moreover, the main aim of designing practice tests is to provide the candidate with the real exam environment. Thus, going through practice tests helps you find your strengths and iron out your weaknesses. They make you understand the areas you’re lacking behind and work upon them. Most importantly, make sure that you are going through practice tests once you have gone through the whole syllabus. It will help you in your evaluating your performance as well as building your confidence. Ready to evaluate yourself, try free official practice test here!

Prepare for Job Interview

Prepare for your upcoming job interview with our latest online interview questions. The questions are designed by experts to help you to brush up your knowledge.

Upgrade your knowledge and enhance your skills with Certified Telesales Executive exam. Start your preparation Now!