Certified Hotel Reservation Assistant

A Hotel Reservation Assistant is responsible for assisting clients and customers with making a reservation. To add on, you will be the first point of contact for the customers. Therefore, it is your responsibility to provide them excellent services. To become an excellent Hotel Reservation Assistant you will be required to have lots of skills and knowledge. Also, you will be required to have good communication skills.

Hotel Reservation Assistant: Roles and Responsibilities

As a Hotel Reservation Assistant, you will be responsible for ensuring that all the guests and customers are able to make the reservations according to their needs. Also, you will be responsible for coordinating with other departments so as to ensure that the services are available for the customers. To add on, you will be managing all mails and calls from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide updates on an everyday basis.

Vskills Certified Hotel Reservation Assistant

With the Vskills Hotel Reservation Assistant Certification, you will develop all the relevant skills and knowledge required to become a successful Hotel Reservation Assistant. To add on, it also tests your existing knowledge and helps you improve. Also, you will develop front office management skills. Furthermore, you will be able to develop interpersonal skills which will not only help you in your profession but also in your day-to-day life.

Vskills being India’s largest certification provider gives candidates access to top exams as well as provides after exam benefits. This includes:

The certifications will have a Government verification tag.
The Certification is valid for life.
Candidates will get lifelong e-learning access.
Access to free Practice Tests.

Test Details

Exam Duration: 60 minutes
Number of questions: 50
Maximum marks: 50
Passing marks: 25 (50%).
There is NO negative marking in this module
It is an online examination

Vskills Certified Hotel Reservation Assistant exam details

Course Outline

The Vskills Certified Hotel Reservation Assistant covers the following topics:

Hotel Organization

Divisions of a Hotel
Front Office
Housekeeping Department
Maintenance or Engineering Department
Food and Beverage Department
Accounting Department
Sales and Marketing
Supporting Departments

Front Office

Front Office Basics
Front Office Operations
Guest Cycle
Sale Process

Hotel Rooms

Types of Hotel Rooms

Room Reservation

Reservation Basics
Reservation Activities
Factors Affecting Reservation
Modes of Payment
Types of Hotel Reservation Systems
Sources of Reservations
Managing Reservations
Guest Registration
Guest Check Out
Payment with Different Payment Modes
Revenue Management
Yield Management

Food and Beverage

F&B Basics
F&B Services Department Structure
F&B Ancillary Departments
F&B Service Types
Room Service

Hygiene and Health

Personal Hygiene
Personal Health
Health Management

Personal Skills

Grooming
Manners
Assertiveness

Inter Personal Skills

Verbal Communication
Conversation Skills
Non-Verbal Communication
Listening Skills
Team Working Skills
Customer Service

Telephone Skills

Telephone Manners
Telephone Etiquettes
Voice Mail Etiquettes

EPABX

What is EPABX
EPABX Functions
EPABX Components
Sample EPABX Features and Usage

Computer Basics

What is Computer?
Commonly Used Computer Terms
Units of a computer system
Input Devices
Output Devices
Storage Devices
Types of Software
Windows Basics
The User Interface
Windows Accessories
Computer Networking
E-mail

Preparatory Guide for Certified Hotel Reservation Assistant

This Preparatory Guide will act as a bridge for your career advancements. Our team has curated this guide in a step-by-step manner to move forward with your preparation. Let’s discuss step by step-

Exam Objectives

The course domains and modules act as a blueprint for the exam. This will help candidates to easily start preparing for the exam. Before moving towards your preparation for the examination, it is important to get yourself familiar with the main objectives of the exam. Also, for the Vskills Certified Hotel Reservation Assistant, the exam topics to refer to are:

Hotel Organization
Front Office
Hotel Rooms
Room Reservation
Food and Beverage
Hygiene and Health
Personal Skills
Telephone Skills
Inter Personal Skills
EPABX
Computer Basics

Vskills E-Learning

For the Vskills Certified Hotel Reservation Assistant examination, our team has provided online study material. Also, this online material is regularly updated. Furthermore, e-learning is bundled with hard copy material which helps candidates to improve. These E-Learning and Study Materials provide you lifetime accessibility.

Reference Books

Books help you gain in-depth clarity about the exam domains. Most important of all, you can find real-time examples of the different concepts you learn for this certification exam. For this examination you can refer:

Hotel Reservation Log Book: Booking Calendar Book, Hotel Reservations Book, Hotel Guest Book, Reservation Notebook, Minimalist Yellow Cover by Rogue Plus Publishing
Hotel Reservation Diary: Hotel Room Information Organizer, Guest House Booking Record Registry, Bed and Breakfast Register Notebook, Guest Management … Pages. (Hospitality & Guest Management Log) by Crown Journals

Evaluate yourself with Practice Test

After studying for the examination, it is important to practice sample papers. Practicing sample test will help you analyze your weak areas and strengths. Moreover, you will be able to improve your answering skills that will result in saving a lot of time. So, make sure to find the best practice sources. To add on, they provide you with self-evaluation of your own preparations and help you in strengthening your domains. Solving Practice tests can provide you with the confidence you need to be stress-free.