Certified Hospitality Assistant

A Hospitality Assistant usually works in assisting in the preparation of food set-up, service, and clean-up in dining facilities. To add on, assisting with the training of new employees. Also, supervising banquets and other large-scale functions. It requires lots of skills and knowledge to become an expert as a Hospitality Assistant. To help you in becoming one, Vskills has introduced with the Certified Hospitality Assistant course.

Hospitality Assistant: Roles and Responsibilities

As a Hospitality Assistant you will be required to demonstrate excellent communication skills. Also, you will be responsible for managing your team and assisting other departments, to ensure on-time delivery and quality of the services. To add on, you will be required to adhere all the rules and regulations imposed by the government and concerned authories.

Vskills Certified Hospitality Assistant

With the Vskills certification for Hospitality Assistant, you will be able to develop all the relevant skills and knowledge required to become a successful Hospitality Assistant. To add on, you will be to develop communications skills, front office management skills, interpersonal skills, and so on. This certification will help you achieve growth in your existing career. Also, if you are a fresh graduate and want to improve your skills, this will definitely be an excellent addition.

Vskills being India’s largest certification provider gives candidates access to top exams as well as provides after exam benefits. This includes:

The certifications will have a Government verification tag.
The Certification is valid for life.
Candidates will get lifelong e-learning access.
Access to free Practice Tests.

Test Details

Exam Duration: 60 minutes
Number of questions: 50
Maximum marks: 50
Passing marks: 25 (50%).
There is NO negative marking in this module
It is an online examination

Certified Hospitality Assistant exam details

Course Outline

The Vskills Certified Hospitality Assistant covers the following topic:

Hotel Housekeeping

What is Housekeeping?
Objectives of Hotel Housekeeping
Types of Hotels
Special Hotels

Hotel Organization

Divisions of a Hotel
Front Office
Housekeeping Department
Maintenance or Engineering Department
Food and Beverage Department
Accounting Department
Sales and Marketing
Supporting Departments

Food and Beverage

F&B Basics
F&B Services Department Structure
F&B Ancillary Departments
Tableware
Table Settings
Plates and bowls
Glassware
Types of Spoons, Forks, and Knives
Types of Glasses
F&B Service Types
Room Service

Front Office

Front Office Basics
Front Office Operations
Guest Cycle
Sale Process
Telephone Manners and Etiquette
Hotel Rooms
Room Reservation
Guest Check Out
Modes of Payment

House Keeping

Housekeeping Basics
Housekeeping Department Areas
Housekeeping Responsibility
Cleaning
Cleaning Equipment and Chemicals
Guest Supplies

Personal Skills

Grooming
Manners
Assertiveness

Inter Personal Skills

Verbal Communication
Conversation Skills
Non-Verbal Communication
Listening Skills
Team Working Skills
Customer Service

Hygiene and Health

Personal Hygiene
Personal Health
Health Management

Positive Attitude and Behavior

Positive Attitude
Different Negativities
Steps to Be Positive
Positive Behaviour
Factors affecting behaviour
Traits for Positive Behaviour

Stress Management

Consequences of Stress
Reason/Causes of Stress
Signs of stress
Techniques of Stress Management

Time Management

Time Management Techniques

Hospitality Etiquette

Reception
Etiquettes as a host
Etiquettes as an Invitee
Etiquettes of using Elevators/Escalators
Etiquettes of using Stair Case
Etiquettes of using a Door
Table Manners/Etiquettes of using Table

Computer Basics

What is Computer?
Commonly Used Computer Terms
Units of a computer system
Input Devices
Output Devices
Storage Devices
Types of Software
Windows Basics
The User Interface
Windows Accessories
Computer Networking
E-mail

Preparatory Guide for Certified Hospitality Assistant

You must follow a study pattern while learning from authentic and genuine resources. This Preparatory Guide will act as a bridge for your career advancements. Our team has curated this guide to help you excel in your certification Let’s discuss step by step-

Exam Objectives

The course domains and modules act as a blueprint for the exam. This will help candidates to easily start preparing for the exam. Also, for the Vskills Certified Hospitality Assistant, the exam topics to refer to are:

Hotel Housekeeping
Hotel Organization
Food and Beverage
Front Office
House Keeping
Personal Skills
Inter-Personal Skills
Hygiene and Health
Positive Attitude and Behavior
Stress Management
Time Management
Hospitality Etiquette
Computer Basics

Refer: Vskills Certified Hospitality Assistant Brochure

Vskills E-Learning

For the Vskills Certified Hospitality Assistant examination, our team has provided online study material. Also, this online material is regularly updated. Furthermore, e-learning is bundled with hard copy material which helps candidates to improve and update the learning curve for superior and better opportunities.

Reference Books

To ease out your hunt for books we have provided a list of books which you can refer to:

Hospitality Assistant by AISECT Content Group
Introduction to Hospitality Management by John R. Walker

Evaluate yourself with Practice Test

After studying for the examination, it is important to practice sample papers. Practicing sample test will help you analyze your weak areas and strengths. Moreover, you will be able to improve your answering skills that will result in saving a lot of time. So, make sure to find the best practice sources.