Attributes of Good Service Staff

Attributes of Good Service Staff

The quality of service staff of any restaurant reflects the quality of the restaurant itself. No matter how good the food and ambience are, poorly trained, untidy or rude staff can antagonize customers.

Personal Hygiene and Appearance

Service staff should be well groomed and clean at all times. Hands should be given a special attention. They should be clean and nails well trimmed.

Minimum jewellery should be worn by service staff members. A wrist watch, finger ring and a plain of earnings for female managers is acceptable. Uniform should be clean and properly ironed.

Good Conduct

All service staff should be well-mannered and respectful to the guests, even in most tiring circumstances. Punctuality & Honesty are the most admirable qualities of a good service staff.

Subject Knowledge

Service staff should have thorough knowledge of the food and beverages served in the restaurant.

Maximize Revenue

Cutting down the costs and maximize the revenue of the restaurant should be the prime objective of all working in a restaurant. They should use the resources of the restaurant as their own resources.

Honesty

This is the most important and desirable quality of a good service staff member. They should be honest not only to themselves but to the customers and management as well.

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