An Administrative Support Professional’s job is to provide different kinds of support to various partner organizations and individuals. The Vskills Certified Administrative Support Professional course is designed to train in areas like planning and scheduling, documentation, and interacting with companies, building and sustaining the relationship.
Why become an Administrative Support Professional?
The Administrative Support Professional certification course will explore your skills in the areas of management like providing customer service, scheduling and coordinating meetings, managing documents and files and functioning a range of machines. Therefore, if you want to demonstrate your knowledge in the concepts and practical methods involved in administration, then you must take the Administrative Support Professional certification.
Who should take this certification?
Candidates who wish to build their career in the administration, this course is designed for them and the aim of the course is primarily to enhance the candidates or professionals skills and develop new methodology for undertaking any task. In this competitive market where there is cut throat competition everywhere, in every firm the Administrative Support Professional certification is a useful weapon to increase job opportunities and earning potential.
Roles and Responsibilities of an Administrative Support Professional
The below-mentioned tasks are undertaken by an Administrative Support Professional
- To answer Answering and directing phone calls to relevant staff
- Schedule meetings and appointments
- To Take down notes and minutes in meetings
- To Order and taking stock of office supplies
- To undertake a point of contact for a range of staff and external stakeholders
- Prepare documents for meetings and business trips
- To Process and directing mail and incoming packages or deliveries
- To Greeting and directing visitors and new staff to the organization
- To Write and issue emails to teams and departments on behalf of teams or senior staff
- To do relevant Research and booking travel arrangements for staff members
- To find Find ways to improve administrative processes.
Benefits of taking Vskills Certification
Vskills being India’s largest certification provider gives candidates access to top exams as well as provides after exam benefits. This includes:
- The certifications will have a Government verification tag.
- The Certification is valid for life.
- Candidates will get lifelong e-learning access.
- Access to free Practice Tests.
- Candidates will get tagged as ‘Vskills Certified’ On Monsterindia.com and On Shine.com.
Exam Details
- Exam Duration: 60 minutes
- Vskills Exam Code: VS-1394
- Number of questions: 50
- Maximum marks: 50
- Passing marks: 25 (50%)
- Exam Mode: Online
- There is NO negative marking in this module.
Course Details
Office Administration Basics
- What is Office Administration
- Why Office Administration
- Who is Office Administrator
- Skill Set for Office Administration
- Office Administration Roles
- Office Administrator Evolution
Telephone Usage
- Telephone Manners
- Telephone Etiquettes
- Voice Mail Etiquettes
Office Communications and Mailing
- Mailing Services
- Addressing Envelopes
- Effective Office Meetings
- Office memos
- Incoming Mail
- Outgoing Mail
- Fundamentals activities of mail handling department
- Mail Automation
Visitor Management
- Managing Office Visitors
- Appointments System
Travel arrangement and Hotel Reservation
- Hotel Reservations
- Hotel Accommodation
Meetings
- Types of Meetings
- Type of Committees
- Meeting Arrangement
- Meeting Terminologies Glossary
- Meeting Management
- Meeting Room Arrangements
- Planning and Scheduling Meeting
- Meeting Minutes
Records Management
- Filing and Record Keeping
- Purpose of Record Management
- Features of Effective Record Management
- Information Types
- Information Access
- Type of Files
- Procedure of Classification
- Methods of Filing
- Systems of Filing
- Administrative Audit
Office Automation
- Benefits of Office Automation
- Limitations of Office Automation
- Duplicating Machine
- Photocopying Machine
- FAX (Facsimile)
- Dictaphone
- Desktop Publishing (DTP)
- Time recording machine
- Document Shredder
- Telecom Equipments
Keyboard Skills
- Key Layout
- Finger Mapping
- Paragraphing
- Syllabification of Words
- Punctuation Rules
Word Processing – MS-Word 2013
- MS-Word Basics
- Working With Documents
- Customize the Word Environment
- Editing a Document
- Formatting Text
- Formatting Paragraphs
- Styles
- Graphics
- Proofing a Document
- Page Formatting
- Macros
- Lists
- References and Citations
- Track Changes
Spreadsheet – MS-Excel 2013
- Excel 2013 Basics
- Workbook and Worksheet
- Manipulating Data
- Worksheet Formatting
- Page Properties and Printing
- Excel Formulas
- Sort and Filter
- Charts
- Macros
Presentation Software – MS-PowerPoint 2013
- MS-PowerPoint 2013 Basics
- PowerPoint Presentation
- Slide Formatting
- Slide Effects and Slide Show
- Printing and Publishing
Database
- Basics (Database, Record, Primary Key, Field, data types) and MS Access Interface
Networking and Internet
- Networking Concepts
- Network types
- Internet
- Web Browser
- Uploading and download files
- E-mail components (address, signature, attachments)
- Managing e-mail account
- Web based e-mail
- Digital signature
Hardware Troubleshooting
- Hardware Components
- Ports
- Storage device Troubleshooting
- Keyboard Troubleshooting
- Keyboard Maintenance
- Mouse Troubleshooting
- Mouse Maintenance
- Monitor Troubleshooting
- Troubleshoot Monitor
- Printer Troubleshooting
- Printer Maintenance
Stress Management
- Consequences of Stress
- Reason/Causes of Stress
- Signs of stress
- Techniques of Stress Management
Time Management
- Time Management Techniques
Effective Working Relationships
- What is a good working relationship?
- Building Good Work Relationships
- Working Relationships Types
Preparation Guide for Certified Administrative Support Professional Exam
Preparing for a certification exam is a daunting task. Without genuine knowledge regarding exam preparation can slow down the learning process, hence to avoid this a preparation guide is important. The following guide will update your skills and concepts related to the exams, with the below-mentioned essential insights to aid your learning for the certification exams.
Step 1 – Review the Exam Objectives
Reviewing each and every exam objective becomes the most important part of your preparation. Devote enough time to each topic and have in-depth knowledge of the subject. Moreover, this will also result in strengthening your preparation. This certification exam covers the following topics:
- Office Administration Basics
- Telephone Usage
- Office Communications and Mailing
- Visitor Management
- Travel arrangement and Hotel Reservation
- Meetings
- Records Management
- Office Automation
- Keyboard Skills
- Word Processing – MS-Word 2013
- Spreadsheet – MS-Excel 2013
- Presentation Software – MS-PowerPoint 2013
- Database
- Networking and Internet
- Hardware Troubleshooting
- Stress Management
- Time Management
- Effective Working Relationships
Refer: Certified Administrative Support Professional Brochure
Step 2 – Learning with Books
Books are the best sources of knowledge and help us grasp every topic with complete understanding of it. The books although involves a tedious learning process but it also holds an advantage of strengthening the brain as well, and its efficiency and usefulness cannot e ignored, especially when you are preparing for a highly-graded certification exam.
The top 3 books for the Certified Administrative Support Professional exam are given below –
- Greatest Administrative Secrets revealed by Joan Burge. It is one of the highly recommended and used in the world of administration. There are some game-changing truths and unwritten rules you need to know in order to maximize your potential.
- Who Took My Pen…Again? By Joan Burge, Nancy Fraze, and Jasmine Freeman. The book explores the facts around secrets, tips, and tools of the profession, this book is a ready resource created by those who walk on the path of the administrative professional role.
- Underneath It All by Joan Burge. The book has deep and rich insights on achieving success and maintaining your edge in a worthwhile career. In a world full of chaos the writer shares her own journey of administration.
Step 3 – E-Learning and Study Materials
The availability of sources of knowledge in topic helps us to understand the topic better. The study material includes all necessary topics required to study the exam. There are videos available online by professionals who explain negotiation tactics and methods. The study material has all necessary negotiation concepts useful for the examination.
Vskills offers E-Learning Study Material for the Certified Administrative Support Professional exam. One very special advantage of Vskills learning material is its timely updates and lifetime access. In addition to supporting your e-learning, Vskills also provides study materials in hard copy for the candidates preferring offline study methods.
Refer: Certified Administrative Support Professional Sample Chapter
Step 4 – Check your Progress with Practice Tests
To get yourself familiar with the exam format and prepare accordingly, practice tests are necessary. An individual can focus on the weak areas after analyzing their mistakes which they commit while taking these mock tests. One can self-evaluate and study the required topics, with the help of regular practice. So Start practicing with free Practice Tests Now!
Admin Support Interview Questions
Checkout these latest online interview questions on Admin Support to prepare for any job interview. The questions are created by domain experts, to help you to overcome the job interview obstacle.
