TQM Implementation

The implementation of TQM means to examine the organization’s reality. Moreover, if there are no important preconditions in current reality then, TQM implementation should be delayed.

Measurement

• A good measurement system depends on the customer and should measure the right things. Moreover, there should be a comparison of measure needs with the cost of producing it.
• Above all, there must be recognition of the need to identify between unique measures for unique purposes. And, process owners define the performance measures with clear communication of mission, critical success factors and critical processes.

Reasons for measurement systems failure

• Firstly, they do not define performance operationally.
• Moreover, they do not relate performance to the process.
• Not defining boundaries of the process.
• Also, there is no distinction between control and improvement.
• Above all, there is a fear of exposing poor and good performance.etc

Steps for implementation of TQM

Implementation of TQM based performance measurement are,

• Firstly, ensuring full participation during the introductory period and allow the system to mold through participation.
• Carrying out the cost/benefit analysis on the data generation, and ensuring measures t select high ‘leverage’.
• After that, making the effort to spread the measurement system as widely as possible.
• Designing the measurement systems to be as flexible as possible for allowing changes in strategic direction and continual review. etc

Advance your knowledge and prepare for the Certified TQM Professional exam with hundreds of practice tests Now!