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Features of TQM
1. Customer Centric: – One of the fundamental feature of TQM is the focus on customers. In an organization there will be internal as well as external customers. It is important to meet the needs of the internal customer first and then move on to meeting the need of external customers.
2. On-going Process: – TQM is an ongoing process, there is a continuous effort being made to enhance quality while focusing on reducing costs. TQM is instrumental in keeping an organization competitive as well ensure customer satisfaction. TQM will always be a continuous process as there is always scope for improvement and innovation.
3. Error free: – TQM majorly stresses on error- free work for most of the time. The error free approach is expressed in various ways as right first time, improved process or zero errors.
4 All encompassing – TQM incorporates all levels of management. It cuts across departments and makes everyone an important stake holder in the TQM process.
5. Positive reinforcements: – It is necessary to ensure R&R in any organization’s TQM program. Positive reinforcement maintains quality and ensures focus on continuous improvement.
7. Techniques: – TQM utilizes various techniques such as value engineering, statistical process control, etc. These techniques will help improve efficiency, quality and competitiveness of an organization.
