Certified TQM Professional

Certify and Increase Opportunity.
Be
Govt. Certified TQM Professional

 

TQM and Quality Basics

• Managing quality
• Understanding the needs
• Quality in all functions

Models and Frameworks for TQM

• Early TQM frameworks
• The four Ps and three Cs of TQM

Leadership and Commitment

• Commitment and policy
• Culture Change
• Excellence in leadership

Planning – Policy, Strategy and Goal Deployment

• Integrating TQM
• Developing policies and strategies

Partnerships and Resources

• Partnering
• Just-in-time (JIT) management

Design for Quality

• Design Process
• QFD
• Specifications and standards
• Design in the service sector
• FMECA

Performance Measurement Frameworks

• Measurement and Improvement Cycle
• Cost of Quality
• Quality Costing
• Performance Measurement Framework
• Implementing

Self-assessment, Audits and Reviews

• Self-assessment Framework
• Self-assessment Methodologies
• Audit and Review

Benchmarking

• Need and Basics

Process Management

• Process Classification Framework
• Process flowcharting

Process Re-Engineering

• Re-engineering
• The redesign process

Quality Management Systems

• Need and Basics of QMS
• QMS Design
• QMS requirements

Continuous Improvement

• Tools and Techniques
• Statistical Process Control
• Taguchi methods
• Six sigma
• The ‘DRIVE’ framework

Human Resource Management

• Strategic alignment
• Effective communication
• Employee empowerment and training
• Teams
• Organizing people
• Quality circles

Culture Change and Teamwork

• Basics and Need
• Teamwork
• Team Development Process
• MBTI
• FIRO-B and the Elements

Communication, Innovation and Learning

• Communication
• Education and training

Implementing TQM.

• Planning
• Sustained Improvement

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http://www.vskills.in/certification/Certified-Six-Sigma-Green-Belt-Professional