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Scorecard and QFD
Scorecards and Quality Function Deployment (QFD) are two techniques used in Software Quality Assurance (SQA) to ensure that the quality of a product or service meets customer requirements and expectations.
A scorecard is a tool used to measure and track the performance of a product or service against specific goals and objectives. It typically includes a set of key performance indicators (KPIs) that are used to monitor and evaluate the product or service over time. The scorecard can be used to identify areas where improvements are needed, and to set targets for improvement.
QFD is a technique used to translate customer requirements into specific technical requirements for a product or service. It involves identifying the key characteristics of a product or service that are important to customers and then developing a plan to ensure that those characteristics are met. The process involves a series of steps that include identifying customer needs, translating those needs into specific technical requirements, and then evaluating the product or service against those requirements.
Both scorecards and QFD are important tools in SQA because they help ensure that the quality of a product or service meets customer needs and expectations. They provide a structured approach to measuring and improving quality, and they can help identify areas where improvements are needed.
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