Meeting Follow-up

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Govt. Certified Business Comm. Specialist

Meeting Follow-up

Many meeting leaders struggle with team members when it comes to following up on action items. This slows down the progress of the overall team and the negative behavior may undermine the
credibility of the meeting leader. This can spread throughout the rest of the team. To avoid this, one can do the following:

• On a board visible to everyone, document all action items 
• If conducting a virtual meeting, one can use a virtual whiteboard to document actions  
• For each action item include the owner, task, and due date 
• Repeat the task wording to the owner and ask if he/she has questions or concerns 
• If a person has concerns about the action he or she needs to take, a manager needs to be allotted to address the concerns.
• Request the task assignee to suggest a due date  
• If concerned, follow up with the action item owner a few days prior to the due date to check on progress 
• Suggest a ground rule that if an action item owner cannot complete an action item on time, he/she is expected to work with another team member to get it resolved by the due date 
• Establish an efficient action item management database/system
• If the action item owner arrives unprepared, ask them to still provide a read out to the team (do not let them just privately provide you an excuse before the meeting) 
• Verbally review all action items at the end of the meeting 
• Include all action items in the meeting notes and ensure they are also pasted into the body of the meeting notes email.

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