Voice Mail etiquettes
Voice mail etiquettes are essential in office administration to maintain professionalism and efficiency. Here are some tips to keep in mind:
Keep your message concise: When leaving a voice mail message, keep it brief and to the point. Avoid rambling or providing unnecessary details.
Speak clearly and slowly: Speak slowly and enunciate your words clearly to ensure that the person receiving the message can understand you.
State your name and contact information: Begin the message by stating your name and phone number, so the recipient knows who left the message and can call back if necessary.
Provide context: Provide some context for why you’re calling and what you need from the person you’re leaving the message for.
Avoid sensitive information: Avoid leaving sensitive information on a voicemail message. If necessary, request that the person call you back to discuss the matter further.
Keep it professional: Remember that your voicemail message is a representation of you and your company, so keep the tone professional and avoid using slang or inappropriate language.
Listen to the instructions: If you’re leaving a message for someone who has a specific voicemail greeting or instructions for leaving a message, follow those instructions.
Follow up: If you don’t receive a response within a reasonable amount of time, follow up with a second message or call to ensure that the person received your message.
By following these voice mail etiquettes, you can ensure that your messages are clear, professional, and effective in communicating your message
The objective of voice mail is to improve communication without being careless.
Points to be considered by the receiver when voice mail facility is made available
- Keep your greeting short
- Inform the caller how and when they can reach you
- Update your message frequently
- Keep your message friendly but don’t forget being professional
- Check your voice mail frequently throughout the day
- Return calls in timely manner
- Encourage the caller to leave a detailed message
- Respect the confidentiality of the messages you receive
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