Service Quality Management Glossary

Important definitions and terminologies used in Service Quality Management

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

A3 report in Service Quality Management
Academic Quality Improvement Project (AQIP) in Service Quality Management
Acceptance number in Service Quality Management
Acceptance quality limit (AQL) in Service Quality Management
Acceptance sampling in Service Quality Management
Acceptance sampling plan in Service Quality Management
Accreditation body in Service Quality Management
Accreditation in Service Quality Management
Accuracy in Service Quality Management
ACLASS Accreditation Services in Service Quality Management
Activity network diagram in Service Quality Management
Activity-based costing in Service Quality Management
Advanced Product Quality Planning (APQP) in Service Quality Management
Adverse event in Service Quality Management
Affinity diagram in Service Quality Management
Alignment in Service Quality Management
American Association for Laboratory Accreditation (A2LA) in Service Quality Management
American Customer Satisfaction Index (ACSI) in Service Quality Management
American National Standards Institute (ANSI) in Service Quality Management
American National Standards Institute-American Society for Quality (ANSI-ASQ) in Service Quality Management
American Society for Nondestructive Testing (ASNT) in Service Quality Management
American Society for Quality (ASQ) in Service Quality Management
American Society for Quality Control (ASQC) in Service Quality Management
American Society for Testing and Materials (ASTM) in Service Quality Management
American Society for Testing and Materials (ASTM) International in Service Quality Management
American Society for Training and Development (ASTD) in Service Quality Management
American standard code for information interchange (ASCII) in Service Quality Management
Analysis of means (ANOM) in Service Quality Management
Analysis of variance (ANOVA) in Service Quality Management
Andon board in Service Quality Management
ANSI ACS X12 in Service Quality Management
Appraisal cost in Service Quality Management
Arrow diagram in Service Quality Management
AS9100 in Service Quality Management
Asia Pacific Laboratory Accreditation Cooperation (APLAC) in Service Quality Management
Assessment in Service Quality Management
Assignable cause in Service Quality Management
Assn. for Quality and Participation (AQP) in Service Quality Management
Attribute data in Service Quality Management
Attributes, method of in Service Quality Management
Audit in Service Quality Management
Automotive Industry Action Group (AIAG) in Service Quality Management
Autonomation in Service Quality Management
Availability in Service Quality Management
Average chart in Service Quality Management
Average outgoing quality (AOQ) in Service Quality Management
Average outgoing quality limit (AOQL) in Service Quality Management
Average run lengths (ARL) in Service Quality Management
Average sample number (ASN) in Service Quality Management
Average total inspection (ATI) in Service Quality Management

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B

Baka-yoke in Service Quality Management
Balanced plant in Service Quality Management
Balanced scorecard in Service Quality Management
Balancing the line in Service Quality Management
Baldrige award in Service Quality Management
Base Lining in Service Quality Management
Baseline measurement in Service Quality Management
Batch and queue in Service Quality Management
Bayes’ theorem in Service Quality Management
Benchmarking in Service Quality Management
Benefit-cost analysis in Service Quality Management
Best practice in Service Quality Management
Big Q, little q in Service Quality Management
Black Belt (BB) in Service Quality Management
Blemish in Service Quality Management
Block diagram in Service Quality Management
Board of Standards Review (BSR) in Service Quality Management
Body of knowledge (BoK) in Service Quality Management
Bottom line in Service Quality Management
Brainstorming in Service Quality Management
Breakthrough improvement in Service Quality Management
BS 7799 in Service Quality Management
Business process reengineering (BPR) in Service Quality Management

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C

C-chart in Service Quality Management
Calibration in Service Quality Management
Capability in Service Quality Management
Capability maturity model (CMM) in Service Quality Management
Capacity constraint resources in Service Quality Management
Cascading in Service Quality Management
CASCO in Service Quality Management
Cause and effect diagram in Service Quality Management
Cause in Service Quality Management
Cause-and-Effect Diagram in Service Quality Management
Cell in Service Quality Management
Cellular manufacturing in Service Quality Management
Centerline in Service Quality Management
Central tendency in Service Quality Management
Certification in Service Quality Management
Certified biomedical auditor (CBA) in Service Quality Management
Certified calibration technician (CCT) in Service Quality Management
Certified HACCP auditor (CHA) in Service Quality Management
Certified manager of quality/organizational excellence (CMQ/OE) in Service Quality Management
Certified quality auditor (CQA) in Service Quality Management
Certified quality engineer (CQE) in Service Quality Management
Certified quality improvement associate (CQIA) in Service Quality Management
Certified quality inspector (CQI) in Service Quality Management
Certified quality process analyst (CQPA) in Service Quality Management
Certified quality technician (CQT) in Service Quality Management
Certified reliability engineer (CRE) in Service Quality Management
Certified Six Sigma Black Belt (CSSBB) in Service Quality Management
Certified Six Sigma Green Belt (CSSGB) in Service Quality Management
Certified software quality engineer (CSQE) in Service Quality Management
Chain reaction in Service Quality Management
Chain sampling plan in Service Quality Management
Champion in Service Quality Management
Change agent in Service Quality Management
Changeover in Service Quality Management
Changeover time in Service Quality Management
Characteristic in Service Quality Management
Chart in Service Quality Management
Charter in Service Quality Management
Check sheet in Service Quality Management
Checklist in Service Quality Management
Classification of defects in Service Quality Management
Closed-loop corrective action (CLCA) in Service Quality Management
CMMi in Service Quality Management
Code of conduct in Service Quality Management
Common causes in Service Quality Management
Company culture in Service Quality Management
Complaint tracking in Service Quality Management
Compliance in Service Quality Management
Computer aided design (CAD) in Service Quality Management
Computer aided engineering (CAE) in Service Quality Management
Concurrent engineering (CE) in Service Quality Management
Conflict resolution in Service Quality Management
Conformance in Service Quality Management
Conformitè Europëenne Mark (CE Mark) in Service Quality Management
Conformity assessment in Service Quality Management
Consensus in Service Quality Management
Constraint in Service Quality Management
Constraints management in Service Quality Management
Consultant in Service Quality Management
Consumer in Service Quality Management
Consumer’s risk in Service Quality Management
Continuous flow production in Service Quality Management
Continuous improvement (CI) in Service Quality Management
Continuous Improvement in Service Quality Management
Continuous quality improvement (CQI) in Service Quality Management
Continuous sampling plan in Service Quality Management
Control chart in Service Quality Management
Control Charts in Service Quality Management
Control limits in Service Quality Management
Control plan (CP) in Service Quality Management
Coordinate measuring machine (CMM) in Service Quality Management
Corporate Social Responsibility in Service Quality Management
Corrective action in Service Quality Management
Corrective action recommendation (CAR) in Service Quality Management
Correlation (statistical) in Service Quality Management
Cost of poor quality (COPQ) in Service Quality Management
Cost of quality (COQ) in Service Quality Management
Count chart in Service Quality Management
Count per unit chart in Service Quality Management
Cp in Service Quality Management
Cpk index in Service Quality Management
CPM/PERT Chart in Service Quality Management
Critical incident in Service Quality Management
Critical processes in Service Quality Management
Cross functional in Service Quality Management
Cross pilot in Service Quality Management
Cultural resistance in Service Quality Management
Culture change in Service Quality Management
Culture, organizational in Service Quality Management
Cumulative sum control chart (CUSUM) in Service Quality Management
Current good manufacturing practices (CGMP) in Service Quality Management
Customer delight in Service Quality Management
Customer Expectations in Service Quality Management
Customer in Service Quality Management
Customer loyalty in Service Quality Management
Customer Profitability Analysis in Service Quality Management
Customer relationship management (CRM) in Service Quality Management
Customer Relationship Management in Service Quality Management
Customer satisfaction in Service Quality Management
Customer-supplier model (CSM) in Service Quality Management
Customer-supplier partnership in Service Quality Management
Cycle in Service Quality Management
Cycle time in Service Quality Management

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D

D chart in Service Quality Management
Data in Service Quality Management
Decision matrix in Service Quality Management
Defect in Service Quality Management
Defective in Service Quality Management
Delighter in Service Quality Management
Demerit chart in Service Quality Management
Deming cycle in Service Quality Management
Dependability in Service Quality Management
Deployment in Service Quality Management
Design for Six Sigma (DFSS) in Service Quality Management
Design of experiments (DoE) in Service Quality Management
Deviation in Service Quality Management
Diagnosis in Service Quality Management
Diagnostic journey and remedial journey in Service Quality Management
DMADV in Service Quality Management
DMAIC in Service Quality Management
Dodge-Romig sampling plans in Service Quality Management
Driving forces in Service Quality Management

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E

Effect in Service Quality Management
Effectiveness in Service Quality Management
Efficiency in Service Quality Management
Efficient in Service Quality Management
Eight wastes in Service Quality Management
Eighty-twenty (80-20) in Service Quality Management
Electric data interchange (EDI) in Service Quality Management
Employee Empowerment in Service Quality Management
Employee involvement (EI) in Service Quality Management
EN 46000 in Service Quality Management
EN 9100 in Service Quality Management
End user in Service Quality Management
Equipment availability in Service Quality Management
Error detection in Service Quality Management
Error proofing in Service Quality Management
Ethics in Service Quality Management
European Cooperation for Accreditation (EA) in Service Quality Management
Exciter in Service Quality Management
Exemplar Global in Service Quality Management
Expectations in Service Quality Management
Experimental design in Service Quality Management
External customer in Service Quality Management
External failure in Service Quality Management
External setup in Service Quality Management

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F

Facilitator in Service Quality Management
Failure cost in Service Quality Management
Failure in Service Quality Management
Failure mode analysis (FMA) in Service Quality Management
Failure mode effects analysis (FMEA) in Service Quality Management
Failure mode effects and criticality analysis (FMECA) in Service Quality Management
Feedback in Service Quality Management
Feeder lines in Service Quality Management
First in, first out (FIFO) in Service Quality Management
First pass yield (FPY) in Service Quality Management
First time quality (FTQ) in Service Quality Management
Fishbone diagram in Service Quality Management
Fitness for use in Service Quality Management
Five S’s (5S) in Service Quality Management
Five whys in Service Quality Management
Five-phase lean approach in Service Quality Management
Flow in Service Quality Management
Flowchart in Service Quality Management
Focus group in Service Quality Management
Force field analysis in Service Quality Management
Frequency distribution (statistical) in Service Quality Management
Function in Service Quality Management
Functional layout in Service Quality Management
Functional verification in Service Quality Management
Funnel experiment in Service Quality Management

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G

Gage repeatability and reproducibility (GR&R) in Service Quality Management
Gain sharing in Service Quality Management
Gantt chart in Service Quality Management
Gap analysis in Service Quality Management
Gatekeeper in Service Quality Management
Geometric dimensioning and tolerancing (GD&T) in Service Quality Management
George M. Low Trophy in Service Quality Management
Go/no-go in Service Quality Management
Goal in Service Quality Management
Good laboratory practices (GLP) in Service Quality Management
Good manufacturing practices (GMP) in Service Quality Management
Green Belt (GB) in Service Quality Management
Group dynamic in Service Quality Management
Groupthink in Service Quality Management

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H

Hawthorne effect in Service Quality Management
Hazard analysis and critical control point (HACCP) in Service Quality Management
Heijunka in Service Quality Management
Highly accelerated life test (HALT) in Service Quality Management
Highly accelerated stress audits (HASA) in Service Quality Management
Highly accelerated stress screening (HASS) in Service Quality Management
Histogram in Service Quality Management
Honorary member, ASQ in Service Quality Management
Hoshin kanri in Service Quality Management
Hoshin planning in Service Quality Management
Hotelling’s T2 model in Service Quality Management
House of quality in Service Quality Management

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I

IATF 16949 in Service Quality Management
Imagineering in Service Quality Management
Impact effort matrix in Service Quality Management
Imperfection in Service Quality Management
Improvement in Service Quality Management
In-control process in Service Quality Management
Incremental improvement in Service Quality Management
Indicators in Service Quality Management
Information flow in Service Quality Management
Informative inspection in Service Quality Management
Inputs in Service Quality Management
Inspection cost in Service Quality Management
Inspection in Service Quality Management
Inspection lot in Service Quality Management
Inspection, 100% in Service Quality Management
Inspection, curtailed in Service Quality Management
Inspection, normal in Service Quality Management
Inspection, reduced in Service Quality Management
Inspection, tightened in Service Quality Management
Instant pudding in Service Quality Management
Inter-American Accreditation Cooperation (IAAC) in Service Quality Management
Intermediate customers in Service Quality Management
Internal customer in Service Quality Management
Internal failure in Service Quality Management
Internal setup in Service Quality Management
International Accreditation Registry (IAR) in Service Quality Management
International Aerospace Quality Group (IAQG) in Service Quality Management
International Automotive Task Force (IATF) in Service Quality Management
International Laboratory Accreditation Cooperation (ILAC) in Service Quality Management
International Organization for Standardization (ISO) in Service Quality Management
Interrelationship diagram in Service Quality Management
Intervention in Service Quality Management
Inventory in Service Quality Management
Ishikawa diagram in Service Quality Management
ISO 14000 in Service Quality Management
ISO 26000 in Service Quality Management
ISO 9000 series standards in Service Quality Management
ISO standards in Service Quality Management

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J

Jidohka in Service Quality Management
JISQ 9100 in Service Quality Management
Job instruction in Service Quality Management
Judgment inspection in Service Quality Management
Juran trilogy in Service Quality Management
Just-in-time (JIT) manufacturing in Service Quality Management
Just-in-time (JIT) training in Service Quality Management

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K

Kaizen in Service Quality Management
Kanban in Service Quality Management
Key performance indicator (KPI) in Service Quality Management
Key process characteristic in Service Quality Management
Key process in Service Quality Management
Key product characteristic in Service Quality Management
Key results area in Service Quality Management
Kitting in Service Quality Management
Kruskal-Wallis test in Service Quality Management

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L

Laboratory scope in Service Quality Management
Laboratory/lab in Service Quality Management
Last off part comparison in Service Quality Management
Layout inspection in Service Quality Management
Lead time in Service Quality Management
Leadership in Service Quality Management
Lean enterprise in Service Quality Management
Lean in Service Quality Management
Lean manufacturing/production in Service Quality Management
Lean migration in Service Quality Management
Level loading in Service Quality Management
Lifetime Value in Service Quality Management
Listening post in Service Quality Management
Load-load in Service Quality Management
Lost customer analysis in Service Quality Management
Lot in Service Quality Management
Lot quality in Service Quality Management
Lot size (also referred to as N) in Service Quality Management
Lot tolerance percentage defective (LTPD) in Service Quality Management
Lot, batch in Service Quality Management
Lower control limit (LCL) in Service Quality Management

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M

Maintainability in Service Quality Management
Malcolm Baldrige National Quality Award (MBNQA) in Service Quality Management
Management review in Service Quality Management
Manager in Service Quality Management
Manufacturing resource planning (MRP II) in Service Quality Management
Mapping symbols or icons in Service Quality Management
Master Black Belt (MBB) in Service Quality Management
Material handling in Service Quality Management
Material requirements planning (MRP) in Service Quality Management
Matrix in Service Quality Management
Mean in Service Quality Management
Mean time between failures (MTBF) in Service Quality Management
Measure in Service Quality Management
Measurement in Service Quality Management
Measurement system in Service Quality Management
Measurement uncertainty in Service Quality Management
Median in Service Quality Management
Metric in Service Quality Management
Metrology in Service Quality Management
MIL-Q-9858A in Service Quality Management
MIL-STD-105E in Service Quality Management
MIL-STD-45662A in Service Quality Management
Mission in Service Quality Management
Mistake proofing in Service Quality Management
Mode in Service Quality Management
Monument in Service Quality Management
Muda in Service Quality Management
Multivariate control chart in Service Quality Management
Mutual recognition agreement (MRA) in Service Quality Management
Myers-Briggs type indicator (MBTI) in Service Quality Management

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N

n in Service Quality Management
Nagara system in Service Quality Management
National Institute of Standards and Technology (NIST) in Service Quality Management
Natural team in Service Quality Management
New! Agile in Service Quality Management
New! Agility in Service Quality Management
New! Basic quality concepts in Service Quality Management
New! Box and whisker plot in Service Quality Management
New! Cause analysis in Service Quality Management
New! CE marking in Service Quality Management
New! Certified pharmaceutical good manufacturing practices (GMP) professional in Service Quality Management
New! Certified Six Sigma Master Black Belt (CSSMBB) in Service Quality Management
New! Certified Six Sigma Yellow Belt (CSSYB) in Service Quality Management
New! Certified supplier quality professional (CSQP) in Service Quality Management
New! Change management in Service Quality Management
New! Corporate governance in Service Quality Management
New! Customer experiment in Service Quality Management
New! Data collection and analysis in Service Quality Management
New! Data collection and analysis tools in Service Quality Management
New! Decision making in Service Quality Management
New! Eight disciplines (8D) model in Service Quality Management
New! Employee empowerment (EE) in Service Quality Management
New! Environmental management system in Service Quality Management
New! Global quality in Service Quality Management
New! Idea creation tools in Service Quality Management
New! Innovation in Service Quality Management
New! ISO 14001 in Service Quality Management
New! ISO 19011 in Service Quality Management
New! ISO 9001 in Service Quality Management
New! Kano model in Service Quality Management
New! Multivoting in Service Quality Management
New! New management planning tools in Service Quality Management
New! Nine windows in Service Quality Management
New! Organizational excellence in Service Quality Management
New! Process analysis in Service Quality Management
New! Process decision program chart (PDPC) in Service Quality Management
New! Process view of work in Service Quality Management
New! Product audit in Service Quality Management
New! Project planning tools in Service Quality Management
New! Recall in Service Quality Management
New! Root cause analysis in Service Quality Management
New! Safety in Service Quality Management
New! Seven new management and planning tools in Service Quality Management
New! Shainin System in Service Quality Management
New! Six Sigma tools in Service Quality Management
New! Small business in Service Quality Management
New! Social responsibility in Service Quality Management
New! Spaghetti diagram in Service Quality Management
New! Stratification in Service Quality Management
New! Supplier quality in Service Quality Management
New! Supplier quality management in Service Quality Management
Next operation as customer in Service Quality Management
Nominal group technique in Service Quality Management
Nonconforming record (NCR) in Service Quality Management
Nonconformity in Service Quality Management
Nondestructive testing and evaluation (NDT, NDE) in Service Quality Management
Nonlinear parameter estimation in Service Quality Management
Nonparametric tests in Service Quality Management
Nonvalue added in Service Quality Management
Norm (behavioral) in Service Quality Management
Normal distribution (statistical) in Service Quality Management
Number of affected units chart in Service Quality Management

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O

Objective in Service Quality Management
One-piece flow in Service Quality Management
One-touch exchange of dies in Service Quality Management
Operating characteristic curve (OC curve) in Service Quality Management
Operating expenses in Service Quality Management
Operations in Service Quality Management
Original equipment manufacturer (OEM) in Service Quality Management
Out of spec in Service Quality Management
Out-of-control process in Service Quality Management
Outputs in Service Quality Management
Overall equipment effectiveness (OEE) in Service Quality Management

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P

P chart in Service Quality Management
Painted floor in Service Quality Management
Parallel operation in Service Quality Management
Pareto chart in Service Quality Management
Partnership/alliance in Service Quality Management
Parts per million (PPM) in Service Quality Management
PDCA cycle in Service Quality Management
PDCA in Service Quality Management
Percent chart in Service Quality Management
Performance standard in Service Quality Management
Physical transformation task in Service Quality Management
Pitch in Service Quality Management
Plan-do-check-act (PDCA) cycle in Service Quality Management
Point kaizen in Service Quality Management
Point of use in Service Quality Management
Poisson distribution in Service Quality Management
Poka-yoke in Service Quality Management
Policy in Service Quality Management
Precision in Service Quality Management
Prevention cost in Service Quality Management
Prevention versus detection in Service Quality Management
Preventive action in Service Quality Management
Probability (statistical) in Service Quality Management
Probability of rejection in Service Quality Management
Problem concentration diagram in Service Quality Management
Problem solving in Service Quality Management
Procedure in Service Quality Management
Process average quality in Service Quality Management
Process capability in Service Quality Management
Process capability index in Service Quality Management
Process control in Service Quality Management
Process flow diagram in Service Quality Management
Process improvement in Service Quality Management
Process improvement team in Service Quality Management
Process in Service Quality Management
Process kaizen in Service Quality Management
Process management in Service Quality Management
Process map in Service Quality Management
Process owner in Service Quality Management
Process performance management (PPM) in Service Quality Management
Process quality in Service Quality Management
Process re-engineering in Service Quality Management
Product or service liability in Service Quality Management
Product warranty in Service Quality Management
Production (analysis) board in Service Quality Management
Production part approval process (PPAP) in Service Quality Management
Production smoothing in Service Quality Management
Productivity in Service Quality Management
Profound knowledge, system of in Service Quality Management
Project management in Service Quality Management
Project team in Service Quality Management
Proportion chart in Service Quality Management
Pull system in Service Quality Management

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Q

Q9000 series in Service Quality Management
QEDS Standards Group in Service Quality Management
Qualitician in Service Quality Management
Quality 4.0 in Service Quality Management
Quality assurance/quality control (QA/QC) in Service Quality Management
Quality audit in Service Quality Management
Quality circle in Service Quality Management
Quality control in Service Quality Management
Quality costs in Service Quality Management
Quality engineering in Service Quality Management
Quality Excellence for Suppliers of Telecommunications (QuEST) Forum in Service Quality Management
Quality function deployment (QFD) in Service Quality Management
Quality in Service Quality Management
Quality loss function in Service Quality Management
Quality management (QM) in Service Quality Management
Quality management system (QMS) in Service Quality Management
Quality Metrics in Service Quality Management
Quality plan in Service Quality Management
Quality policy in Service Quality Management
Quality rate in Service Quality Management
Quality score chart in Service Quality Management
Quality tool in Service Quality Management
Quality trilogy in Service Quality Management
Queue time in Service Quality Management
Quick changeover in Service Quality Management
Quincunx in Service Quality Management

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R

RAM in Service Quality Management
Random cause in Service Quality Management
Random sampling in Service Quality Management
Range (statistical) in Service Quality Management
Range chart (R chart) in Service Quality Management
Re-engineering in Service Quality Management
Red bead experiment in Service Quality Management
Registrar in Service Quality Management
Registration in Service Quality Management
Registration to standards in Service Quality Management
Regression analysis in Service Quality Management
Rejection number in Service Quality Management
Relations diagram in Service Quality Management
Reliability in Service Quality Management
Repeatability in Service Quality Management
Reproducibility in Service Quality Management
Requirements in Service Quality Management
Resource utilization in Service Quality Management
Results in Service Quality Management
Right size in Service Quality Management
Right the first time in Service Quality Management
Risk management in Service Quality Management
Robustness in Service Quality Management
Root cause in Service Quality Management
ROQ Analysis in Service Quality Management
Run chart in Service Quality Management
Runner in Service Quality Management

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S

SAE International in Service Quality Management
Sample in Service Quality Management
Sample size [n] in Service Quality Management
Sample standard deviation chart (S chart) in Service Quality Management
Sampling at random in Service Quality Management
Sampling, double in Service Quality Management
Sampling, multiple in Service Quality Management
Sampling, single in Service Quality Management
Sampling, unit in Service Quality Management
Sanitizing in Service Quality Management
Satisfier in Service Quality Management
SBAR in Service Quality Management
Scatter diagram in Service Quality Management
Scientific management/approach in Service Quality Management
Scorecard in Service Quality Management
Seiban in Service Quality Management
Self-directed work team (SDWT) in Service Quality Management
Sentinel event in Service Quality Management
Service adaptability in Service Quality Management
Service agility in Service Quality Management
Service audit in Service Quality Management
Service automation in Service Quality Management
Service benchmarking in Service Quality Management
Service blueprint in Service Quality Management
Service capacity planning in Service Quality Management
Service consistency in Service Quality Management
Service cost management in Service Quality Management
Service culture in Service Quality Management
Service customization in Service Quality Management
Service delivery in Service Quality Management
Service delivery system in Service Quality Management
Service demand management in Service Quality Management
Service design in Service Quality Management
Service differentiation in Service Quality Management
Service empathy in Service Quality Management
Service encounter in Service Quality Management
Service excellence in Service Quality Management
Service failure in Service Quality Management
Service flexibility in Service Quality Management
Service gap in Service Quality Management
Service guarantee in Service Quality Management
Service Guarantees in Service Quality Management
Service innovation in Service Quality Management
Service leadership in Service Quality Management
Service level agreement in Service Quality Management
Service level management in Service Quality Management
Service Life Cycle in Service Quality Management
Service Loyalty in Service Quality Management
Service management in Service Quality Management
Service marketing in Service Quality Management
Service monitoring in Service Quality Management
Service operations in Service Quality Management
Service orientation in Service Quality Management
Service performance evaluation in Service Quality Management
Service performance in Service Quality Management
Service personalization in Service Quality Management
Service process in Service Quality Management
Service productivity in Service Quality Management
Service quality assessment in Service Quality Management
Service quality assurance in Service Quality Management
Service quality certification in Service Quality Management
Service quality consulting in Service Quality Management
Service quality control in Service Quality Management
Service quality criteria in Service Quality Management
Service quality dimensions in Service Quality Management
Service quality framework in Service Quality Management
Service quality gap analysis in Service Quality Management
Service quality improvement in Service Quality Management
Service quality improvement plan. in Service Quality Management
Service quality in Service Quality Management
Service quality index in Service Quality Management
Service quality management software in Service Quality Management
Service quality management system in Service Quality Management
Service quality measurement in Service Quality Management
Service quality model in Service Quality Management
Service quality research. in Service Quality Management
Service quality standards in Service Quality Management
Service quality training in Service Quality Management
Service queue management in Service Quality Management
Service recovery in Service Quality Management
Service recovery management in Service Quality Management
Service reliability in Service Quality Management
Service responsiveness in Service Quality Management
Service standardization in Service Quality Management
Service strategy in Service Quality Management
Service tangibles in Service Quality Management
Service value in Service Quality Management
Service-Profit Chain in Service Quality Management
SERVQUAL in Service Quality Management
Seven tools of quality in Service Quality Management
Seven wastes in Service Quality Management
Shadow board in Service Quality Management
Shewhart cycle in Service Quality Management
Sifting in Service Quality Management
Sigma in Service Quality Management
Signal to noise ratio (S/N ratio) in Service Quality Management
Simulation in Service Quality Management
Single-minute exchange of dies in Service Quality Management
Single-piece flow in Service Quality Management
SIPOC diagram in Service Quality Management
Six Sigma in Service Quality Management
Six Sigma quality in Service Quality Management
SMART matrix in Service Quality Management
Software quality assurance (SQA) in Service Quality Management
Sort in Service Quality Management
Special causes in Service Quality Management
Special characteristic in Service Quality Management
Specification in Service Quality Management
Sponsor in Service Quality Management
Stages of team growth in Service Quality Management
Stakeholder in Service Quality Management
Standard deviation (statistical) in Service Quality Management
Standard in Service Quality Management
Standard in-process stock in Service Quality Management
Standard work in Service Quality Management
Standard work instructions in Service Quality Management
Standardization in Service Quality Management
Statistical process control (SPC) in Service Quality Management
Statistical quality control (SQC) in Service Quality Management
Statistics in Service Quality Management
Stop the line authority in Service Quality Management
Strategic planning in Service Quality Management
Strengths, weaknesses, opportunities, threats (SWOT) analysis in Service Quality Management
Stretch goals in Service Quality Management
Structural variation in Service Quality Management
Suboptimization in Service Quality Management
Success and effects diagram in Service Quality Management
Supermarket in Service Quality Management
Supplier in Service Quality Management
Supplier quality assurance in Service Quality Management
Supply chain in Service Quality Management
Surveillance in Service Quality Management
Survey in Service Quality Management
Sustain in Service Quality Management
Symptom in Service Quality Management
System in Service Quality Management
System kaizen in Service Quality Management