Important definitions and terminologies used in TQM
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A
A3 report in TQM
Academic Quality Improvement Project (AQIP) in TQM
Acceptance number in TQM
Acceptance quality limit (AQL) in TQM
Acceptance sampling in TQM
Acceptance sampling plan in TQM
Accreditation in TQM
Accreditation body in TQM
Accuracy in TQM
ACLASS Accreditation Services in TQM
Activity network diagram in TQM
Activity-based costing in TQM
Advanced Product Quality Planning (APQP) in TQM
Adverse event in TQM
Affinity diagram in TQM
Alignment in TQM
American Association for Laboratory Accreditation (A2LA) in TQM
American Customer Satisfaction Index (ACSI) in TQM
American National Standards Institute (ANSI) in TQM
American National Standards Institute-American Society for Quality (ANSI-ASQ) in TQM
American Society for Nondestructive Testing (ASNT) in TQM
American Society for Quality (ASQ) in TQM
American Society for Quality Control (ASQC) in TQM
American Society for Testing and Materials (ASTM) in TQM
American Society for Testing and Materials (ASTM) International in TQM
American Society for Training and Development (ASTD) in TQM
American standard code for information interchange (ASCII) in TQM
Analysis of means (ANOM) in TQM
Analysis of variance (ANOVA) in TQM
Andon board in TQM
ANSI ACS X12 in TQM
Appraisal cost in TQM
Appraisal Process in TQM
Arrow diagram in TQM
AS9100 in TQM
Asia Pacific Laboratory Accreditation Cooperation (APLAC) in TQM
Assessment in TQM
Assignable cause in TQM
Assn. for Quality and Participation (AQP) in TQM
Attribute data in TQM
Attributes, method of in TQM
Audit in TQM
Automotive Industry Action Group (AIAG) in TQM
Autonomation in TQM
Availability in TQM
Average chart in TQM
Average outgoing quality (AOQ) in TQM
Average outgoing quality limit (AOQL) in TQM
Average run lengths (ARL) in TQM
Average sample number (ASN) in TQM
Average total inspection (ATI) in TQM
B
Baka-yoke in TQM
Balanced plant in TQM
Balanced scorecard in TQM
Balancing the line in TQM
Baldrige award in TQM
Baseline measurement in TQM
Basic Probability in TQM
Batch and queue in TQM
Bayes’ theorem in TQM
Benchmarking in TQM
Benefit-cost analysis in TQM
Best practice in TQM
Big Q, little q in TQM
Black Belt (BB) in TQM
Blemish in TQM
Block diagram in TQM
Board of Standards Review (BSR) in TQM
Body of knowledge (BoK) in TQM
Bottom line in TQM
Brainstorming in TQM
Breakthrough improvement in TQM
BS 7799 in TQM
Business process reengineering (BPR) in TQM
C
Calibration in TQM
Capability in TQM
Capability maturity model (CMM) in TQM
Capacity constraint resources in TQM
Cascading in TQM
CASCO in TQM
Cause in TQM
Cause and effect diagram in TQM
C-chart in TQM
Cell in TQM
Cellular manufacturing in TQM
Centerline in TQM
Central Limit Theorem in TQM
Central Tendencies in TQM
Central tendency in TQM
Certification in TQM
Certified biomedical auditor (CBA) in TQM
Certified calibration technician (CCT) in TQM
Certified HACCP auditor (CHA) in TQM
Certified manager of quality/organizational excellence (CMQ/OE) in TQM
Certified quality auditor (CQA) in TQM
Certified quality engineer (CQE) in TQM
Certified quality improvement associate (CQIA) in TQM
Certified quality inspector (CQI) in TQM
Certified quality process analyst (CQPA) in TQM
Certified quality technician (CQT) in TQM
Certified reliability engineer (CRE) in TQM
Certified Six Sigma Black Belt (CSSBB) in TQM
Certified Six Sigma Green Belt (CSSGB) in TQM
Certified software quality engineer (CSQE) in TQM
Chain reaction in TQM
Chain sampling plan in TQM
Champion in TQM
Change agent in TQM
Changeover in TQM
Changeover time in TQM
Characteristic in TQM
Chart in TQM
Charter in TQM
Check sheet in TQM
Checklist in TQM
Classification of defects in TQM
Closed-loop corrective action (CLCA) in TQM
Code of conduct in TQM
Collecting and Summarizing Data in TQM
Commitment in TQM
Common causes in TQM
Company culture in TQM
Complaint tracking in TQM
Compliance in TQM
Computer aided design (CAD) in TQM
Computer aided engineering (CAE) in TQM
Concurrent engineering (CE) in TQM
Conflict resolution in TQM
Conformance in TQM
Conformitè Europëenne Mark (CE Mark) in TQM
Conformity assessment in TQM
Consensus in TQM
Constraint in TQM
Constraints management in TQM
Consultant in TQM
Consumer in TQM
Consumer’s risk in TQM
Continuous flow production in TQM
Continuous Improvement in TQM
Continuous improvement (CI) in TQM
Continuous quality improvement (CQI) in TQM
Continuous sampling plan in TQM
Control Chart in TQM
Control limits in TQM
Control plan (CP) in TQM
Coordinate measuring machine (CMM) in TQM
Corrective action in TQM
Corrective action recommendation (CAR) in TQM
Correlation (statistical) in TQM
Cost of poor quality (COPQ) in TQM
Cost of quality (COQ) in TQM
Costs of Quality in TQM
Count chart in TQM
Count per unit chart in TQM
Cp in TQM
Cpk index in TQM
Critical incident in TQM
Critical processes in TQM
Cross functional in TQM
Cross Functional Management in TQM
Cross pilot in TQM
Cultural resistance in TQM
Culture change in TQM
Culture, organizational in TQM
Cumulative sum control chart (CUSUM) in TQM
Current good manufacturing practices (CGMP) in TQM
Customer in TQM
Customer delight in TQM
Customer relationship management (CRM) in TQM
Customer satisfaction in TQM
Customer-supplier model (CSM) in TQM
Customer-supplier partnership in TQM
Cycle in TQM
Cycle time in TQM
D
D chart in TQM
Data in TQM
Decision matrix in TQM
Defect in TQM
Defective in TQM
Delighter in TQM
Demerit chart in TQM
Deming cycle in TQM
Dependability in TQM
Deployment in TQM
Design for Quality in TQM
Design for Six Sigma (DFSS) in TQM
Design of experiments (DoE) in TQM
Deviation in TQM
Diagnosis in TQM
Diagnostic journey and remedial journey in TQM
DMADV in TQM
DMAIC in TQM
Dodge-Romig sampling plans in TQM
Driving forces in TQM
E
Effect in TQM
Effectiveness in TQM
Efficiency in TQM
Efficient in TQM
Eight wastes in TQM
Eighty-twenty (80-20) in TQM
Electric data interchange (EDI) in TQM
Employee involvement (EI) in TQM
EN 46000 in TQM
EN 9100 in TQM
End user in TQM
Equipment availability in TQM
Error detection in TQM
Error proofing in TQM
Ethics in TQM
European Cooperation for Accreditation (EA) in TQM
Exciter in TQM
Exemplar Global in TQM
Expectations in TQM
Experimental design in TQM
External customer in TQM
External failure in TQM
External setup in TQM
F
Facilitator in TQM
Failure in TQM
Failure cost in TQM
Failure mode analysis (FMA) in TQM
Failure mode effects analysis (FMEA) in TQM
Failure mode effects and criticality analysis (FMECA) in TQM
Feedback in TQM
Feeder lines in TQM
First in, first out (FIFO) in TQM
First pass yield (FPY) in TQM
First time quality (FTQ) in TQM
Fishbone diagram in TQM
Fitness for use in TQM
Five S’s (5S) in TQM
Five whys in TQM
Five-phase lean approach in TQM
Flow in TQM
Flowchart in TQM
FMECA in TQM
Focus group in TQM
Force field analysis in TQM
Frequency distribution (statistical) in TQM
Frequency Distributions in TQM
Function in TQM
Functional layout in TQM
Functional verification in TQM
Funnel experiment in TQM
G
Gage repeatability and reproducibility (GR&R) in TQM
Gain sharing in TQM
Gantt chart in TQM
Gap analysis in TQM
Gatekeeper in TQM
Geometric dimensioning and tolerancing (GD&T) in TQM
George M. Low Trophy in TQM
Go/no-go in TQM
Goal in TQM
Goal Deployment in TQM
Good laboratory practices (GLP) in TQM
Good manufacturing practices (GMP) in TQM
Green Belt (GB) in TQM
Group dynamic in TQM
Groupthink in TQM
H
Hawthorne effect in TQM
Hazard analysis and critical control point (HACCP) in TQM
Heijunka in TQM
Highly accelerated life test (HALT) in TQM
Highly accelerated stress audits (HASA) in TQM
Highly accelerated stress screening (HASS) in TQM
Histogram in TQM
Honorary member, ASQ in TQM
Hoshin Kanri in TQM
Hoshin planning in TQM
Hotelling’s T2 model in TQM
House of quality in TQM
Human Resource Management in TQM
I
IATF 16949 in TQM
Imagineering in TQM
Impact effort matrix in TQM
Imperfection in TQM
Improvement in TQM
In-control process in TQM
Incremental improvement in TQM
Indicators in TQM
Information flow in TQM
Informative inspection in TQM
Inputs in TQM
Inspection in TQM
Inspection cost in TQM
Inspection lot in TQM
Inspection, 100% in TQM
Inspection, curtailed in TQM
Inspection, normal in TQM
Inspection, reduced in TQM
Inspection, tightened in TQM
Instant pudding in TQM
Integrating TQM in TQM
Inter-American Accreditation Cooperation (IAAC) in TQM
Intermediate customers in TQM
Internal customer in TQM
Internal failure in TQM
Internal setup in TQM
International Accreditation Registry (IAR) in TQM
International Aerospace Quality Group (IAQG) in TQM
International Automotive Task Force (IATF) in TQM
International Laboratory Accreditation Cooperation (ILAC) in TQM
International Organization for Standardization (ISO) in TQM
Interrelationship diagram in TQM
Intervention in TQM
Inventory in TQM
Ishikawa diagram in TQM
ISO 14000 in TQM
ISO 26000 in TQM
ISO 9000 Series Standards in TQM
J
Jidohka in TQM
JISQ 9100 in TQM
Job instruction in TQM
Judgment inspection in TQM
Juran trilogy in TQM
Just-in-time (JIT) Management in TQM
Just-in-time (JIT) manufacturing in TQM
Just-in-time (JIT) training in TQM
K
Kaizen in TQM
Kanban in TQM
Key performance indicator (KPI) in TQM
Key process in TQM
Key process characteristic in TQM
Key product characteristic in TQM
Key results area in TQM
Kitting in TQM
Kruskal-Wallis test in TQM
L
Laboratory scope in TQM
Laboratory/lab in TQM
Last off part comparison in TQM
Layout inspection in TQM
Lead time in TQM
Leadership in TQM
Lean in TQM
Lean enterprise in TQM
Lean manufacturing/production in TQM
Lean migration in TQM
Level loading in TQM
Listening post in TQM
Load-load in TQM
Lost customer analysis in TQM
Lot in TQM
Lot quality in TQM
Lot size (also referred to as N) in TQM
Lot tolerance percentage defective (LTPD) in TQM
Lot, batch in TQM
Lower control limit (LCL) in TQM
M
Maintainability in TQM
Malcolm Baldrige National Quality Award (MBNQA) in TQM
Management review in TQM
Manager in TQM
Manufacturing resource planning (MRP II) in TQM
Mapping symbols or icons in TQM
Master Black Belt (MBB) in TQM
Material handling in TQM
Material requirements planning (MRP) in TQM
Matrix in TQM
MBO in TQM
Mean in TQM
Mean time between failures (MTBF) in TQM
Measure in TQM
Measurement in TQM
Measurement system in TQM
Measurement uncertainty in TQM
Measures of Association in TQM
Measures of Shape in TQM
Measures of Spread in TQM
Median in TQM
Metric in TQM
Metrology in TQM
MIL-Q-9858A in TQM
MIL-STD-105E in TQM
MIL-STD-45662A in TQM
Mission in TQM
Mistake proofing in TQM
Mode in TQM
Monument in TQM
Muda in TQM
Multivariate control chart in TQM
Mutual recognition agreement (MRA) in TQM
Myers-Briggs type indicator (MBTI) in TQM
N
N
Nagara system in TQM
National Institute of Standards and Technology (NIST) in TQM
Natural team in TQM
New! Agile in TQM
New! Agility in TQM
New! Basic quality concepts in TQM
New! Box and whisker plot in TQM
New! Cause analysis in TQM
New! CE marking in TQM
New! Certified pharmaceutical good manufacturing practices (GMP) professional in TQM
New! Certified Six Sigma Master Black Belt (CSSMBB) in TQM
New! Certified Six Sigma Yellow Belt (CSSYB) in TQM
New! Certified supplier quality professional (CSQP) in TQM
New! Change management in TQM
New! Corporate governance in TQM
New! Customer experiment in TQM
New! Data collection and analysis in TQM
New! Data collection and analysis tools in TQM
New! Decision making in TQM
New! Eight disciplines (8D) model in TQM
New! Employee empowerment (EE) in TQM
New! Environmental management system in TQM
New! Global quality in TQM
New! Idea creation tools in TQM
New! Innovation in TQM
New! ISO 14001 in TQM
New! ISO 19011 in TQM
New! ISO 9001 in TQM
New! Kano model in TQM
New! Multivoting in TQM
New! New management planning tools in TQM
New! Nine windows in TQM
New! Organizational excellence in TQM
New! Process analysis in TQM
New! Process decision program chart (PDPC) in TQM
New! Process view of work in TQM
New! Product audit in TQM
New! Project planning tools in TQM
New! Recall in TQM
New! Root cause analysis in TQM
New! Safety in TQM
New! Seven new management and planning tools in TQM
New! Shainin System in TQM
New! Six Sigma tools in TQM
New! Small business in TQM
New! Social responsibility in TQM
New! Spaghetti diagram in TQM
New! Stratification in TQM
New! Supplier quality in TQM
New! Supplier quality management in TQM
Next operation as customer in TQM
Nominal group technique in TQM
Nonconforming record (NCR) in TQM
Nonconformity in TQM
Nondestructive testing and evaluation (NDT, NDE) in TQM
Nonlinear parameter estimation in TQM
Nonparametric tests in TQM
Nonvalue added in TQM
Norm (behavioral) in TQM
Normal distribution (statistical) in TQM
Number of affected units chart in TQM
O
Objective in TQM
One-piece flow in TQM
One-touch exchange of dies in TQM
Operating characteristic curve (OC curve) in TQM
Operating expenses in TQM
Operations in TQM
Original equipment manufacturer (OEM) in TQM
Out of spec in TQM
Out-of-control process in TQM
Outputs in TQM
Overall equipment effectiveness (OEE) in TQM
P
P chart in TQM
Painted floor in TQM
Parallel operation in TQM
Pareto chart in TQM
Partnering in TQM
Partnership/alliance in TQM
Parts per million (PPM) in TQM
PDCA cycle in TQM
Percent chart in TQM
Performance Measurement Framework in TQM
Performance standard in TQM
Physical transformation task in TQM
Pitch in TQM
Plan-do-check-act (PDCA) cycle in TQM
Planning in TQM
Point kaizen in TQM
Point of use in TQM
Poisson distribution in TQM
Poka-yoke in TQM
Policy in TQM
Precision in TQM
Prevention cost in TQM
Prevention versus detection in TQM
Preventive action in TQM
Probability (statistical) in TQM
Probability of rejection in TQM
Problem concentration diagram in TQM
Problem solving in TQM
Procedure in TQM
Process in TQM
Process average quality in TQM
Process capability in TQM
Process capability index in TQM
Process Control in TQM
Process flow diagram in TQM
Process improvement in TQM
Process improvement team in TQM
Process kaizen in TQM
Process Management in TQM
Process map in TQM
Process owner in TQM
Process performance management (PPM) in TQM
Process Planning in TQM
Process quality in TQM
Process re-engineering in TQM
Product or service liability in TQM
Product warranty in TQM
Production (analysis) board in TQM
Production part approval process (PPAP) in TQM
Production smoothing in TQM
Productivity in TQM
Profound knowledge, system of in TQM
Project management in TQM
Project team in TQM
Proportion chart in TQM
Pull system in TQM
Q
Q9000 series in TQM
QEDS Standards Group in TQM
QMS Design in TQM
QMS requirements in TQM
Qualitician in TQM
Quality in TQM
Quality 4.0 in TQM
Quality assurance/quality control (QA/QC) in TQM
Quality audit in TQM
Quality circle in TQM
Quality control in TQM
Quality Costing in TQM
Quality costs in TQM
Quality engineering in TQM
Quality Excellence for Suppliers of Telecommunications (QuEST) Forum in TQM
Quality Function Deployment (QFD) in TQM
Quality Improvement Teams in TQM
Quality loss function in TQM
Quality management (QM) in TQM
Quality management system (QMS) in TQM
Quality Management Systems in TQM
Quality plan in TQM
Quality policy in TQM
Quality rate in TQM
Quality score chart in TQM
Quality tool in TQM
Quality trilogy in TQM
Queue time in TQM
Quick changeover in TQM
Quincunx in TQM
R
RAM in TQM
Random cause in TQM
Random sampling in TQM
Range (statistical) in TQM
Range chart (R chart) in TQM
Red bead experiment in TQM
Re-engineering in TQM
Registrar in TQM
Registration in TQM
Registration to standards in TQM
Regression analysis in TQM
Rejection number in TQM
Relations diagram in TQM
Reliability in TQM
Repeatability in TQM
Reproducibility in TQM
Requirements in TQM
Resource utilization in TQM
Results in TQM
Review in TQM
Right size in TQM
Right the first time in TQM
Risk management in TQM
Robustness in TQM
Root cause in TQM
Run chart in TQM
Runner in TQM
S
SAE International in TQM
Sample in TQM
Sample size [n] in TQM
Sample standard deviation chart (S chart) in TQM
Sampling at random in TQM
Sampling, double in TQM
Sampling, multiple in TQM
Sampling, single in TQM
Sampling, unit in TQM
Sanitizing in TQM
Satisfier in TQM
SBAR in TQM
Scatter diagram in TQM
Scientific management/approach in TQM
Scorecard in TQM
Seiban in TQM
Self-Assessment in TQM
Self-Assessment Methodologies in TQM
Self-directed work team (SDWT) in TQM
Sentinel event in TQM
Service Design in TQM
Service level agreement in TQM
Seven tools of quality in TQM
Seven wastes in TQM
Shadow board in TQM
Shewhart cycle in TQM
Sifting in TQM
Sigma in TQM
Signal to noise ratio (S/N ratio) in TQM
Simulation in TQM
Single-minute exchange of dies in TQM
Single-piece flow in TQM
SIPOC diagram in TQM
Six sigma in TQM
Six Sigma quality in TQM
SMART matrix in TQM
Software quality assurance (SQA) in TQM
Sort in TQM
Special causes in TQM
Special characteristic in TQM
Specification in TQM
Sponsor in TQM
Stages of team growth in TQM
Stakeholder in TQM
Standard in TQM
Standard deviation (statistical) in TQM
Standard in-process stock in TQM
Standard work in TQM
Standard work instructions in TQM
Standardization in TQM
Standards in TQM
Statistical Process Control in TQM
Statistical process control (SPC) in TQM
Statistical quality control (SQC) in TQM
Statistics in TQM
Stop the line authority in TQM
Strategic Alignment in TQM
Strategic planning in TQM
Strategic Planning and Execution in TQM
Strategy in TQM
Strengths, weaknesses, opportunities, threats (SWOT) analysis in TQM
Stretch goals in TQM
Structural variation in TQM
Suboptimization in TQM
Success and effects diagram in TQM
Supermarket in TQM
Supplier in TQM
Supplier quality assurance in TQM
Supply chain in TQM
Surveillance in TQM
Survey in TQM
Sustain in TQM
Sustained improvement in TQM
Symptom in TQM
System in TQM
System kaizen in TQM
T
Taguchi methods in TQM
Takt time in TQM
Tampering in TQM
Task in TQM
Team in TQM
Teamwork in TQM
Technical report (TR) in TQM
Technical specification (TS) in TQM
The Deming Prize in TQM
The four Ps and three Cs of TQM in TQM
The Joint Commission in TQM
The Malcolm Baldrige National Quality Award in TQM
Theory of constraints (TOC) in TQM
Throughput in TQM
TL 9000 in TQM
Tolerance in TQM
Top management commitment in TQM
Total productive maintenance (TPM) in TQM
Total quality in TQM
Total quality control (TQC) in TQM
Total quality management (TQM) in TQM
Toyota production system (TPS) in TQM
TQM in TQM
Training in TQM
Transaction data in TQM
Tree diagram in TQM
Trend in TQM
Trend control chart in TQM
TRIZ in TQM
T-test in TQM
Type I error in TQM
Type II error in TQM
U
U chart in TQM
Unit in TQM
Upper control limit (UCL) in TQM
Uptime in TQM
V
Validation in TQM
Validity in TQM
Value added in TQM
Value analysis in TQM
Value engineering in TQM
Value stream in TQM
Value stream loops in TQM
Value stream manager in TQM
Value stream mapping in TQM
Values in TQM
Variable data in TQM
Variation in TQM
Verification in TQM
Virtual team in TQM
Vision in TQM
Visual controls in TQM
Vital few, useful many in TQM
Voice of the customer in TQM
Voluntary standard in TQM
W
Waste in TQM
Weighed voting in TQM
Wilcoxon Mann-Whitney test in TQM
Work in process in TQM
Work team in TQM
Working sequence in TQM
World-class quality in TQM
X
X-bar chart in TQM
Y
Yellow Belt in TQM
Z
Others
Zero defects in TQM
14 Points in TQM
3P in TQM
