Vskills has developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability called Trade Employable Skills (TES).
Trade Employable Skills does effective assessment and certification of candidates in different trade disciplines like Electrical, Electronics, Agriculture, Chemical, Automobile, IT, etc to make them job ready.
Why should one take this certification?
To demonstrate clear understanding and practical aspects and to get a visible recognition for this knowledge.
Please note, learning resources are NOT provided and only certification and assessment are applicable.
Practice Test
https://www.vskills.in/test/
Companies that hire Certified Professionals
All small and medium companies need certified employees who have the requisite skills. There are more jobs opening up in the economy on a regular basis with the fast growth of the country.
Apply for Certification
By Net banking / Credit Card/Debit Card We accept Visa/Master/Amex cards and all Indian Banks Debit Cards. There is no need to fill application form in case you are paying online.
Please click buy now to proceed for online payments.
TABLE OF CONTENT
Customer Service Fundamentals
- Importance of Customer Service
- Customer Service Principles
Communication Skills
- Effective Communication
- Active Listening
Problem Solving and Conflict Resolution
- Handling Customer Complaints
- Conflict Resolution Techniques
Product Knowledge
- Understanding Company Products/Services
- Providing Product Information
Telephone and Email Etiquette
- Phone Etiquette
- Email Correspondence
Customer Service Standards and Metrics
- Service Quality Standards
- Measuring Customer Satisfaction
Handling Difficult Customers
- Dealing with Challenging Situations
- Customer Retention Strategies
Practical Customer Service Scenarios
- Role-Playing Customer Interactions
- Resolving Customer Complaints
- Handling Inquiries
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