Understanding Soft Skills

• Definition and importance of soft skills
• Soft skills vs. hard skills

Communication Skills

• Verbal communication
• Non-verbal communication
• Active listening
• Feedback and constructive criticism

Interpersonal Skills

• Interpersonal Communications
• Building relationships
• Conflict resolution
• Empathy and understanding
• Networking

Emotional Intelligence

• Self-awareness
• Self-regulation
• Motivation
• Social awareness
• Relationship management

Leadership and Teamwork

• Leadership styles
• Team dynamics
• Collaboration
• Decision-making and problem-solving

Time Management and Organization

• Procrastination
• Planning
• Decision-making
• Prioritization
• Goal setting
• Delegation
• Time management techniques
• Productivity and efficiency

Adaptability and Resilience

• Coping with change
• Stress management
• Problem-solving under pressure

Presentation and Public Speaking

• Effective presentation skills
• Storytelling
• Body Language
• Human Voice
• Overcoming public speaking anxiety
• Engaging an audience

Cultural Sensitivity and Diversity

• Cultural awareness
• Inclusivity and diversity
• Cross-cultural communication

Customer Service Skills

• Understanding customer needs
• Handling difficult customers
• Customer relationship management

Negotiation and Conflict Resolution

• Problem Solving
• Persuasion
• Bargaining
• Assertiveness
• Patience
• Negotiation Techniques
• Conflict resolution strategies
• Mediation
• Collaboration
• Compromise

Professionalism and Ethics

• Business ethics
• Professional conduct and appearance
• Workplace etiquette

Training and Facilitation Techniques

• Adult learning principles
• Training design and delivery
• Facilitation skills

Assessment and Evaluation

• Soft skills assessment tools
• Measuring skill development
• Providing feedback

Customizing Training Programs

• Adapting training to specific audiences
• Developing customized training materials

Technology and Soft Skills

• Digital communication skills
• Online collaboration tools

Legal and Compliance Issues

• Training within legal boundaries
• Data protection and privacy

Business Development and Marketing

• Marketing your training services
• Client relationship management

Career Development and Professional Growth

• Building a career as a soft skills trainer
• Continuous professional development

Case Studies and Practical Exercises

• Real-life scenarios and role-play activities
• Hands-on experience in training delivery

Apply for Certification

https://www.vskills.in/certification/soft-skills-trainer-certification-course