Introduction to Mediation

• Definition and History of Mediation
• Role of a Mediator

The Mediation Process

• Stages of Mediation
• Mediation Techniques

Communication Skills

• Active Listening
• Questioning Techniques
• Non-Verbal Communication
• Building Rapport

Conflict Resolution Theory

• Understanding Conflict
• Conflict Styles
• Negotiation Techniques

Ethics and Standards in Mediation

• Ethical Principles
• Professional Standards

Legal Aspects of Mediation

• Mediation and the Law
• Mediator Liability

Specialized Areas of Mediation

• Family Mediation
• Commercial Mediation
• Workplace Mediation
• Community Mediation

Cultural Competence in Mediation

• Cultural Awareness
• Adapting Mediation Approaches
• Bias and Stereotyping

Practical Skills Development

• Role-Playing Exercises
• Case Studies
• Feedback and Self-Reflection
• Peer Review

Mediation Practice Management

• Setting Up a Mediation Practice
• Client Management
• Record Keeping
• Professional Development

Technology in Mediation

• Online Dispute Resolution (ODR)
• Cybersecurity

Apply for Certification

https://www.vskills.in/certification/professional-mediator-certification-course