Certified IT Support Professional

TABLE OF CONTENT

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1. Electronics basics

• 1.1 Electricity versus Electronics
• 1.2 Electricity Basics
• 1.3 Analog electronics
• 1.4 Digital electronics

2. Computer Basics

• 2.1 Introduction - What is Computer?
• 2.2 Characteristics of computer
• 2.3 Generation of computers
• 2.4 Classification of Computers
• 2.5 Applications of Computer
• 2.6 Representation of information
• 2.7 Commonly Used Computer Terms
• 2.8 Basic Operations of a Computer

3. Introducing Hardware

• 3.1 Input Device
• 3.2 Output Devices
• 3.3 Cabinet or chassis
• 3.4 Storage Devices
• 3.5 Essential Technician Tools
• 3.6 Troubleshooting principle

4. Chassis Or Cabinet

• 4.1 Chassis types
• 4.2 Form Factor
• 4.3 Chassis Components
• 4.4 Opening Different Chassis
• 4.5 Accessing Components
• 4.6 Switched Mode Power Supply (SMPS)
• 4.7 Install and Replace SMPS
• 4.8 Troubleshoot SMPS
• 4.9 Electrostatic discharge (ESD)

5. Motherboard

• 5.1 Basic Components Identification
• 5.2 Form Factor
• 5.3 I/O Ports and Peripheral Interfaces
• 5.4 Memory Slots
• 5.5 Expansion Slots
• 5.6 Expansion cards
• 5.7 Disk Drives Connectors
• 5.8 Chipset
• 5.9 POST (Power On Self Test)
• 5.10 BIOS, CMOS and CMOS Battery
• 5.11 Jumpers and DIP Switches
• 5.12 CPU Socket
• 5.13 Cooling
• 5.14 Configuring the Motherboard
• 5.15 Install, Replace and Maintain a Motherboard
• 5.16 THE BOOTING PROCESS

6. Processor

• 6.1 CPU Basics
• 6.2 CPU Features
• 6.3 CPU Internals
• 6.4 History
• 6.5 CPU technologies
• 6.6 Identify the CPU
• 6.7 Install or Remove CPU
• 6.8 Troubleshoot CPU and Motherboard

7. Memory

• 7.1 Memory Basics
• 7.2 DRAM
• 7.3 SRAM
• 7.4 ROM
• 7.5 CMOS
• 7.6 Flash Memory
• 7.7 Memory Packaging
• 7.8 Identify your RAM
• 7.9 Install RAM
• 7.10 Remove RAM
• 7.11 Troubleshooting Memory

8. Storage Devices

• 8.1 Optical Drives – CD and DVD-ROM/R/RW and Blue ray
• 8.2 Removable Storage – Tape, Flash, SD and USB
• 8.3 Hybrid Drive
• 8.4 Floppy Drives
• 8.5 Hard Disk Drive Systems
• 8.6 Formatting Hard Disk
• 8.7 Drive Connector and Cables
• 8.8 Install Hard Disk
• 8.9 Troubleshoot Hard Disk

9. Display Devices

• 9.1 Display Basics
• 9.2 Formats and Interfaces
• 9.3 Analog Video
• 9.4 Digital Video
• 9.5 Video Signals
• 9.6 Monitors
• 9.7 Cathode Ray Tube (CRT)
• 9.8 Liquid Crystal Displays (LCDs)
• 9.9 Install Monitor
• 9.10 Troubleshoot Monitor

10. Keyboard & Mouse

• 10.1 Keyboard Basics
• 10.2 Keyboard Key Layouts
• 10.3 Keyboard Technologies
• 10.4 Keyboard Interfaces
• 10.5 Keyboard Maintenance.
• 10.6 Keyboard Troubleshooting
• 10.7 Mouse Basics
• 10.8 Mouse Technologies
• 10.9 Mouse Interfaces
• 10.10 Mouse Troubleshooting
• 10.11 Mouse Maintenance

11. Printers

• 11.1 Printer Basics
• 11.2 The Printing Process
• 11.3 Printer Types
• 11.4 Dot-Matrix Printer
• 11.5 Inkjet Printer
• 11.6 Thermal Printers
• 11.7 Laser Printers
• 11.8 Printer Interfaces
• 11.9 Page Description Languages
• 11.10 Install Printer
• 11.11 Maintaining Printer
• 11.12 Troubleshooting Printer

12. Peripherals Devices

• 12.1 Scanners
• 12.2 TV Tuner Cards
• 12.3 MFD
• 12.4 Webcam
• 12.5 Digital Camera
• 12.6 Computer speakers
• 12.7 Microphone
• 12.8 UPS
• 12.9 KVM

13. Laptop

• 13.1 Laptop Basics
• 13.2 Why a Laptop?
• 13.3 Classification
• 13.4 Components
• 13.5 Notebook Maintenance
• 13.6 Troubleshooting Notebook
• 13.7 Laptop Upgrading
• 13.8 Install, Upgrade or Remove Memory
• 13.9 Install, Upgrade or Remove Optical Drive
• 13.10 Install, Upgrade or Remove Battery

14. Operating System

• 14.1 Introduction
• 14.2 File and Directory
• 14.3 Using Commands
• 14.4 Introduction to simple batch files
• 14.5 Windows XP Setup
• 14.6 Windows User interface
• 14.7 File and Folder Management
• 14.8 Windows configuration
• 14.9 Windows Accessories
• 14.10 Windows Management
• 14.11 Optimizing Windows
• 14.12 Windows Troubleshooting
• 14.13 Restore Windows

15. Networking Basics

• 15.1 What is a network?
• 15.2 Types of Networks
• 15.3 Network Devices
• 15.4 Internet Connectivity Options
• 15.5 Network Cabling and Connectors
• 15.6 IPv4
• 15.7 TCP/IP Protocols and Ports
• 15.8 Configuring IPv4 Steps
• 15.9 IPv6
• 15.10 Network Troubleshooting
• 15.11 Command-Line Tools

COURSE OUTLINE

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1. Electronics basics

• Clarifies doubts between electricity and electronics
• Explanation of basic electricity terms
• Details on analog electronics
• Details on digital electronics

2. Computer Basics

• What is Computer?
• Features of a computer
• What is meant by generation of computers
• Different types of Computers
• Uses of Computer
• How is information represented in computer
• Commonly Used Computer Terms
• The basic operations in a computer

3. Introducing Hardware

• Explaining different input device
• Illustrating different output devices
• Explaining cabinet of a computer
• Storage Devices in a computer
• Technician tools which are needed
• Troubleshooting principle to be followed

4. Chassis Or Cabinet

• Explaining different types of chassis
• Form Factor of cabinets
• Parts of a chassis
• How to open different chassis
• How to access components in a chassis
• Basics of Switched Mode Power Supply (SMPS)
• Steps to install and replace SMPS
• How to troubleshoot SMPS
• What is electrostatic discharge (ESD)

5. Motherboard

• Basic Components of motherboard
• Form factors of motherboard
• I/O Ports and Peripheral Interfaces
• Different memory slots on motherboard
• Expansion slots of motherboard
• Expansion cards used on motherboards
• Various disk drives connectors
• What is Chipset
• Steps in POST (Power On Self Test)
• Explanation of BIOS, CMOS and CMOS Battery
• Jumpers and DIP Switches on motherboard
• CPU Socket of motherboard
• Detailing Cooling
• Configuring the Motherboard
• Install, Replace and Maintain a Motherboard
• Explaining the booting process

6. Processor

• CPU Basics
• CPU Features
• CPU Internals
• History of CPU
• CPU technologies
• Identify the CPU
• Install or Remove CPU
• Troubleshoot CPU and Motherboard

7. Memory

• Memory Basics
• What is DRAM
• Explaining SRAM
• Detailing ROM
• Details on CMOS
• Illustrating flash memory
• Different memory packaging
• How to identify RAM
• Steps to install RAM
• Steps for removing RAM
• Troubleshooting memory

8. Storage Devices

• Illustrating different optical drives
• Different removable storage
• What is Hybrid Drive
• Explaining floppy drives
• Details on hard disk drive
• Steps for formatting hard disk
• Different drive connector and cables
• Steps to install hard disk
• How to troubleshoot a hard disk

9. Display Devices

• Basics of computer display
• Various display formats and interfaces
• Details of analog video
• Explanation of digital video
• What is Video Signals
• Different type of Monitors
• Explanation of Cathode Ray Tube (CRT)
• Details on Liquid Crystal Displays (LCDs)
• Steps to install monitor
• How to troubleshoot monitor

10. Keyboard & Mouse

• Basics of keyboard
• Various key layouts of a keyboard
• Different keyboard technologies
• Interfaces used by a keyboard
• How to maintain a Keyboard
• Troubleshooting of Keyboard
• Mouse Basics
• Various technologies of a mouse
• Mouse Interfaces
• Steps for mouse troubleshooting
• Mouse maintenance tips

11. Printers

• Basics of a printer
• Process of printing
• Various types of printer
• Dot-Matrix Printer
• Inkjet Printer
• Thermal Printers
• Laser Printers
• Various interfaces of printer
• Page Description Languages
• Steps to install a printer
• How to maintain a printer
• Troubleshooting printer

12. Peripherals Devices

• Scanners
• TV Tuner Cards
• MFD
• Webcam
• Digital Camera
• Computer speakers
• Microphone
• UPS
• KVM

13. Laptop

• Basics of a laptop
• Why to use a Laptop?
• Classification of laptops
• Components in a laptop
• How to maintain a notebook
• Troubleshooting notebook
• Steps for upgrading a laptop
• Install, Upgrade or Remove Memory
• Install, Upgrade or Remove Optical Drive
• Install, Upgrade or Remove Battery

14. Operating System

• Introduction to operating system
• What is file or directory
• Using Commands
• Simple batch files introduction
• Steps to install Windows XP
• Windows User interface
• File and folder management in windows
• Configuring the Windows OS
• Windows Accessories
• Windows Management
• Optimizing Windows OS
• Steps in troubleshooting Windows
• Method to restore Windows

15. Networking Basics

• What is a network?
• Different types of networks
• Devices used in a network
• Explaining various internet connectivity options
• Network Cabling and Connectors
• IPv4
• TCP/IP Protocols and Ports
• Steps to configure IPv4
• IPv6
• Troubleshooting network problems
• Command-Line Tools