Team Lead – Closing – Vskills Job Board

Team Lead – Closing

Essential Job Functions

Manage team consisting of 8-12 residential mortgage Closers
Monitor and send daily production emails with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc.
Motivate and lead team to success using recognition, team building activities and positive reinforcement
Set and manage to production and quality expectations
Pipeline Management to ensure SLA metrics are met each day, loans are closed and funded on time, HUDs are accurate and within compliance, wires are sent, funding documents are complete and accurate
Communicate and interact with the other managers, as well as the Quality Review and Performance teams to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met for all team members
One-on-One mentoring, weekly or as needed, for team members who are not meeting the production and/or quality expectations (inform Unit Manager of any recurring performance issues, develop action plans to address

Requirements

Minimum 5+ years Origination background with supervisory experience
Closing experience within past 3 years
Ability to manage risks while ensuring optimal value and outcomes are achieved
Ability to work in a flexible and production oriented environment
Must be able to work in a high stress environment while delivering a high-level of customer service
Must be willing and able to work as part of a team
NMLS-MLO Licensure preferred