KYC Specialist

Full time
Bangalore IN
@ANZ

Job Detail

Job ID 4763
Career Level Executive
Experience 2-4 Years
Industry Banking
Qualifications Degree Bachelor

Job Description

About the Role

The Know Your Customer (KYC) Specialist will support all operational activities undertaken for AML/CTF which the team performs for Australia Division KYC.

These activities include, but are not limited to, ensuring new to bank complex entities are on boarded to ANZ in line with requirements of ACIP, remediation of existing customer profiles (data and KYC), removal of KYC restraints from accounts and Iknow/KYC Maintenance.

The role may also be required to provide support to OCDD for simple and complex (individual and Non-Individual) customers which can involve KYC investigations and customer contact, via phone (inbound and outbound) consistently meeting the expected GOS standards

The Know Your Customer (KYC) Specialist will be comfortable and proficient with multi-tasking as the team performs a wide range of other activities which include, but are not limited to, complex KYC verification & loading, complex OCDD, complex customer remediation, data remediation, KYC maintenance, customer contact and follow up.

The KYC specialist will be fundamental to supporting the KYC COE across multiple operational tasks. A strong passion for compliance, getting things right the first time, attention to detail and a desire to make things easier for our customers are all pre requisites for the role..

Role Type: Permanent
Role Location: Manyata Tech Park
Work Hours: Rotational shifts (early morning) . Must be flexible with non-hybrid working model

What will your day look like?

Works to provide a solution completely and in a timely manner in line with SLA
Achieves target productivity and understands and uses ATOM correctly
Take personal responsibility for delivering high quality customer experience, in a timely manner, mainly by phone and email
Advocate your team’s value proposition with all interactions aligned to customer centricity values
Take ownership of customer problems and issues to create a positive experience for all customers
Show sense of urgency and awareness to customer, stakeholder and team’s needs
Identify improvements in practices and procedures on an ongoing basis with the view to creating an environment of constant improvement
Work with other areas of the team to ensure that processes are consistent with their requirements and contribute to overall process efficiency
Follow all policies and procedures in line with AML/CTF regulations
Perform Domestic customer onboarding for Australia customers covering standard 9 entity types.
Perform simple KYC Maintenance – Uplift, status checks, linkage, reverification, address or name change for Australia Retail & Commercial customers.
Build collaborative relationships with colleagues to enable objectives to be achieved.
Actively participates in team meetings and supports co-workers
Cross Skill/Support/Train in to other functions as needed

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Previous experience in Onboarding of customers.
Computer knowledge and skills, and familiarity with applications, MS Office suite, SharePoint, CAP and Iknow.
Results and customer focus.
Good communication and interpersonal skills.
Customer onboarding knowledege is preferable.