International Voice Customer Support
- Full time
- Noida IN
- @Genpact
Job Detail
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Job ID 7593
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Career Level Others
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Experience 2-4 Years
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Industry Finance
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Qualifications Degree Bachelor
Job Description
About The Job:
- Role: International Voice Customer Support
- Experience: Min 1yrs – to 4yrs
- Location: NOIDA
- Shifts: US
- Notice Period: Immediate Joiners to 45 days(Negotiable)
Their responsibilities include:
- Customer support: Providing support to customers, addressing their inquiries, and resolving issues
- Customer interactions: Keeping accurate records of customer interactions, documenting customer interactions, and reviewing customer feedback
- Customer satisfaction: Ensuring customer satisfaction and managing customer expectations
- Quality standards: Adhering to quality standards and call protocols
- Product knowledge: Staying updated with product knowledge, company policies, and industry trends
- Priority issues: Identifying and escalating priority issues
- Customer databases: Updating customer databases
- Customer problems: Handling customer problems, inquiries, and complaints
