International Voice Agent
- Full time
- Gurgaon IN
- @WNS
Job Detail
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Job ID 8001
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Career Level Others
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Experience 1-2 Years
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Industry Finance
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Qualifications Degree Bachelor
Job Description
About the job:
- Role: International Voice Agent
- Location: Gurgaon
- Experience: 1-3 years
Key Responsibilities:
- Handle inbound/outbound customer calls.
- Resolve customer complaints, provide product/service information, and troubleshoot issues.
- Meet sales targets, cross-sell, and upsell products/services.
- Maintain accuracy, quality, and adherence to client-specific processes.
- Collaborate with internal teams to resolve customer concerns.
Requirements:
- 1-3 years of experience in sales, customer service, or call center operations for international clients.
- Excellent English communication, problem-solving, and conflict resolution skills.
- Ability to work in a fast-paced environment, meeting targets and deadlines.
