International Voice
- Full time
- Gurgaon IN
- @Genpact
Job Detail
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Job ID 7879
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Career Level Others
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Experience 1-2 Years
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Industry Finance
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Qualifications Degree Bachelor
Job Description
About The Job:
- Role: International Voice
- Designation: Process Associate
- Experience: 0-2 years of experience required into
- Location: Gurgaon
- Shift: US/Night Freshers are eligible. Communication
- Skills: Excellent
Responsibilities:
- Customer support: Handling customer queries, complaints, and issues
- Customer satisfaction: Managing customer expectations and ensuring customer satisfaction
- Documentation: Recording customer interactions for review and follow-up
- Technical expertise: Using technical expertise to respond to customer inquiries
- Customer feedback: Reviewing customer feedback and taking measures to improve customer service
- Company information: Informing customers on the steps to follow to exploit services of the company
- Quality standards: Adhering to quality standards and call protocols
- Product knowledge: Staying updated with product knowledge, company policies, and industry trends
