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Executive – Screening (EDD)

Job Detail

  • Job ID 8990
  • Experience  1-2 Years
  • Industry  Finance
  • Qualifications  Degree Bachelor

Job Description

What’s In It For YOU

  • SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  • Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees
    Dynamic, Inclusive and Diverse team culture
  • Gender Neutral Policy
  • Inclusive Health Benefits for all – Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  • Commitment to the overall development of an employee through a comprehensive learning & development framework

Role Purpose

To comprehensively and diligently review/monitor high severity fraud alerts along with liaisoning with stakeholders for higher throughput, increased fraud mitigation and merchant reversals.

Role Accountability

  • Enhanced Due Diligence on High Severity Fraud Alerts:
  • Perform enhanced due diligence by leveraging Bureau, Alternate sources of data including bureau reports, EPFO, online validation in public databases, national hunter internal & external databases to identify anomalies and prevent fraudulent activity such as account / identity take over, 1st-party / 3rd-party frauds, online frauds
  • Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
  • Report/flag-off fraud patterns & report the same to team leads/analytics team for preventive action
  • Ensure adherence to regulatory compliance on KYC and transaction monitoring
  • Fraud awareness to customers to safeguard them against potential fraud threats
  • Interact with merchants and Law Enforcement Agencies (LEAs) for transaction reversal cases and raising red alerts for ongoing frauds

Process Excellence

  • Ensure application and transaction fraud alert decisioning
  • Ensure adherence to process SOPs & customer contact policies
  • Identify and suggest improvement areas for increased fraud mitigation, increased merchant reversals and enhanced new account conversion and share with team leads/process leads for evaluation & implementation

Measures of Success

  • Productivity (No. of cases decisioned in a day) as per MOU
  • Fraud Decisioning Accuracy
  • Fraud Catch Rate
  • False Positive Rate
  • Fraud trends highlighted and process improvement opportunities suggested
  • Process Adherence as per MOU

Technical Skills / Experience / Certifications

  • Deep knowledge of fraud management, application sourcing and transaction processing systems and KPI
  • Process certified in document Screening/Hunter/Transaction Monitoring process
  • Experience of documenting case facts

Competencies critical to the role

  • Analytical Ability and Problem Solving
  • Decisiveness
  • Listening skills
  • Process Orientation

Qualification

  • Graduate in any discipline from a reputed and recognized institute / University.

Preferred Industry

  • Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce

Required skills

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