Executive – Screening (EDD)
- Full time
- Gurgaon IN
- @SBI Card
Job Detail
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Job ID 8990
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Experience 1-2 Years
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Industry Finance
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Qualifications Degree Bachelor
Job Description
What’s In It For YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture - Gender Neutral Policy
- Inclusive Health Benefits for all – Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through a comprehensive learning & development framework
Role Purpose
To comprehensively and diligently review/monitor high severity fraud alerts along with liaisoning with stakeholders for higher throughput, increased fraud mitigation and merchant reversals.
Role Accountability
- Enhanced Due Diligence on High Severity Fraud Alerts:
- Perform enhanced due diligence by leveraging Bureau, Alternate sources of data including bureau reports, EPFO, online validation in public databases, national hunter internal & external databases to identify anomalies and prevent fraudulent activity such as account / identity take over, 1st-party / 3rd-party frauds, online frauds
- Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
- Report/flag-off fraud patterns & report the same to team leads/analytics team for preventive action
- Ensure adherence to regulatory compliance on KYC and transaction monitoring
- Fraud awareness to customers to safeguard them against potential fraud threats
- Interact with merchants and Law Enforcement Agencies (LEAs) for transaction reversal cases and raising red alerts for ongoing frauds
Process Excellence
- Ensure application and transaction fraud alert decisioning
- Ensure adherence to process SOPs & customer contact policies
- Identify and suggest improvement areas for increased fraud mitigation, increased merchant reversals and enhanced new account conversion and share with team leads/process leads for evaluation & implementation
Measures of Success
- Productivity (No. of cases decisioned in a day) as per MOU
- Fraud Decisioning Accuracy
- Fraud Catch Rate
- False Positive Rate
- Fraud trends highlighted and process improvement opportunities suggested
- Process Adherence as per MOU
Technical Skills / Experience / Certifications
- Deep knowledge of fraud management, application sourcing and transaction processing systems and KPI
- Process certified in document Screening/Hunter/Transaction Monitoring process
- Experience of documenting case facts
Competencies critical to the role
- Analytical Ability and Problem Solving
- Decisiveness
- Listening skills
- Process Orientation
Qualification
- Graduate in any discipline from a reputed and recognized institute / University.
Preferred Industry
- Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce
Required skills
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