Email and Chat Support
- Full time
- Hyderabad IN
- @HCLTech
Job Detail
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Job ID 4476
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Career Level Others
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Experience 2-4 Years
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Industry IT & BPM
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Qualifications Degree Bachelor
Job Description
Venue Details:
- WALKIN Address: Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081
- Interview timings: 10:00 AM-5:00 PM
- Date: 14th & 15th September
- Work Location: Hyderabad
Qualification & Work Experience:
- Experience: 1-5 years of Experience (In Email & Chat Support)
- Any Graduate
Job Description:
- Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
- Ensure all individual metric goals set are met (ex CSAT, TRT(Total Resolution Time))..etc
- Escalating the issues in a timely manner and work at a fast pace
- Investigate and follow-up appropriately, or make judgments and escalate when necessary
Skill requirement:
- Basic understanding of HTML, JavaScript & CSS.
- Knowledge of Technical Troubleshoot
- Strong analytical skills
- Proficient in English writing and speaking skills
- Good spontaneous chat etiquettes.
- Should willing to work in Night shifts
Good To Have:
- Experience in Digital Marketing and Campaign Management is an advantage but not a must have
- Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
