Customer Support Executive

Job Detail

About The Job:

Responsibilities:

Respond to customer inquiries via online chat in a timely and professional manner.
Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude.
Provide information about products and services and guide customers through various processes.
Escalate complex issues to senior representatives or appropriate departments when necessary.
Meet or exceed performance metrics related to response time, eNPS , resolution time, customer satisfaction.
Stay updated on product knowledge and any changes in company policies or procedures.

Skills & Qualification:

Any Undergraduate or Graduate with prior experience or freshers with good communication skills.
Previous experience in customer service chat process would be preferred.
Should be Impeccable in Communication Skills (written/verbal).
Should be flexible to work in 24/7 shifts 5 days a week with rotational work offs.
Ability to handle multiple tasks/chats and manage time effectively.
Proficiency in using chat software and CRM systems
Excellent typing speed and accuracy
Strong problem solving and critical thinking abilities
Effective communication and interpersonal skills
Basic understanding of web-based technologies and troubleshooting
Positive attitude and strong dedication to customer resolution.
Ability to remain calm and professional.