Collection Manager Recoveries

Full time
Bharatpur, Jaisalmer, Banswara & Alwar IN
@Hero FinCorp

Job Detail

Job ID 3361
Career Level Manager
Experience 4-6 Years
Industry Human Resources
Qualifications Degree Bachelor

Job Description

About The Job:

Role: Collection Manager Recoveries- Retail Finance
Experience: Mini. 4year
Location: In Rajasthan (Bharatpur, Jaisalmer, Banswara & Alwar)

Key Responsibilities:

Responsible for achieving bucket wise Budgeted targets assigned for NPA Bucket as may be defined from time to time.
Effective agency Management and timely reporting of any issues and negotiate on critical delinquent accounts and obtain repayments to minimize losses. Appointment / Renewal of agencies & Driving agency efficiency and productivity. Ensure high level of integrity with external agencies.
Following Collection Process starting from collection, reciting, repossession and surrender process. Understand the entire collection Process, System understanding end to end abide by the policies of the company
Updating of feedbacks in collection module, updating of money receipts in collection module and updating of seizure entries / legal entries in collection module
System upload of trails/ feedbacks and necessary entries with 100% coverage and timely updating adherence to implement HFCL policies and process at Agencies.
Ensure proper documentation of collected cases and provide regular updates on the delinquency levels and case feedbacks
Liaison with legal/ law enforcing authorities for speedy collections and repossessions on accounts and document the same through trails/feedback updation in the Collection system.
Visit to tough/chronic cases with the collectors / agency supervisor, reviewing and guiding the agency team also entertain walk in customers for any queries on collection issues and negotiating for settlement amounts with the customers.
Check on identifying/updating the negative areas and ensuring Remittance of money from channels within stipulated time frame
Ensure updation of database for account holder’s change of address, allocation and trail updation management at DCAs, periodic audit of collectors / receipts and reconciliation.
Training & Development for self and agencies / team.
All responsibilities should be performed as per the Company Values and guidelines mentioned in the Company policies, as applicable and within the parameters of Company Code of Conduct.
Ensure all payments collected by the Agencies to be deposited within the time frame laid out as per the process, no deviation on timely deposition of collected amount.