Collection Manager

Job Detail

About The Job:

Key Responsibilities:

Responsible to improve resolution performance in the allocated bucket and reduced the delinquency stock.
Ensure monthly performance targets are delivered as per the defined set KPIs targets which are (Normalization/Roll Backs /Stabilization / Roll Forward).
Responsible to drive the collections through Self allocation and agency also.
Responsible to drive the NPA resolutions.
Responsible to drive the recovery rates on write off portfolio.
Should have fair knowledge on recovery through legal such asSec-138, Arbitration, Sec-9 orders
Ensure to focus the revenue collection pertaining BCC & LPP Charges.
Should have experience in managing the Collection Agencies and vendor Management skills
Ensure to document the daily feedback being shared with your supervisors.
Ensure contact establishment through phone calls, visits and email documentation is timely recorded in collection system through trails or documenting mail evidence with your line manager.
Prompt escalation and follow-up with internal stakeholders to resolve cases lying in delinquency.
Follow-up with customers for their overdue amounts, while always adhering to Code of Conduct of the company.
Maintain effective relationship with the customer by resolving queries within the time.
Ensure compliance with all defined processes and procedures, always ensuring their effective implementation.
Maintain collection discipline, uphold audit standards, and comply with the Code of Conduct.