Associate Manager, VKYC
- Full time
- Bengaluru IN
- @PhonePe
Job Detail
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Job ID 4490
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Career Level Others
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Experience 4-6 Years
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Industry IT & BPM
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Qualifications Degree Bachelor
Job Description
Role Expectations:
- Responsible to drive key initiatives, process improvements and resolution of key challenges that are identified in the VKYC support process
- Monitor day to day operational tasks & metrics
- Close partnership with service leaders, training and quality managers & Business Analysts and other internal functional stakeholders
- Create and develop critical operational processes to support the changing regulatory landscape and firm initiatives
- Identify opportunities to build new tools and improve existing process flows and controls
- Effective team building by leveraging organization talent frameworks to drive performance, discipline, learning and development
- Monitor and improve key operational metrics ensuring customer satisfaction is at its highest
- Ensure a positive, collaborative and cohesive team environment
Eligibility:
- Minimum 5-7 years handling support operations
- Experience handling customer complaints and regulatory inquiries
- Expert Microsoft Office skills (word, excel, power point, outlook)
- Ability to switch tasks as needed while staying extremely organized
- At least two years of experience in a people management role
- Excellent communication skills, both written and verbal, experience making presentations to large and small groups