Analyst- Chat/Voice Process- Customer Operations
- Full time
- Mumbai/Pune IN
- @eClerx
Job Detail
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Job ID 6435
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Career Level Others
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Experience 2-4 Years
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Industry IT & BPM
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Qualifications Degree Bachelor
Job Description
About The Job:
- Role: Analyst- Chat/Voice Process- Customer Operations
- Location: Mumbai (Only Voice ) & Pune ( Voice & Chat )
Required Qualifications & Skills:
- 0-3 Years of work experience
- Min Qualification Graduates
- Excellent verbal & written communication skills
- Willing to do night shifts
- Looking for Immediate joiners
Key Responsibilities:
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely
- information about products and services, pricing, and promotions
- Interaction with Techs in field to provide them real time support
- Checking status of services on account in diagnostic tools
- Ensure to take appropriate steps to resolve customer’s problems
Venue Details:
- Date: 15th and 16th Oct ’2024
- Time: 11:00 a.m. – 3:00 p.m.
- Mumbai Address:
eClerx Services Ltd. Building # 11, 2nd Floor, (3rd by lift) Recruitment Bay, K Raheja Mind space, Plot #3,
TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai – 400708 - Pune Address:
eClerx Services Ltd. Block 1, LG, HR Area Wing A, Quadron Business Park, Rajiv Gandhi InfoTech Park, Hinjewadi Phase 2, Pune – 411057
