Customer Support Specialist
- Full time
- Bangalore IN
- @Rippling
Job Detail
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Job ID 6126
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Career Level Others
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Experience 2-4 Years
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Industry IT & BPM
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Qualifications Degree Bachelor
Job Description
About The Job:
- Role: Customer Support Specialist
- Location: Bangalore
Role:
- Take charge of customer issues from start to finish – while working in a dynamic and fast-paced environment
Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling - Build mental muscle and become a product expert – you’ll be a go to resource for both customers and coworkers
- Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features
Requirements:
- Bachelor’s degree
- Ability to work a shift between the hours of 6:30 PM IST – 7:00 AM IST (there may be the opportunity to move to a day
- shift in the future based on performance and business requirements)
- A minimum of 2 years of work experience in a customer/client-facing role
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Strong written and verbal communication skills in English
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
