Strategic Risk Services Team Leader

Job Detail

About The Job:

Responsibilities:

Responsible for reviewing client’s accounts and transactions to detect fraud trends.
Communicate fraud trends and share ideas and information to recommend anti-fraud processes and system enhancements while working with peers and leadership.
Assist in data analysis for the ongoing adjustments of the client’s risk models.
Provide constant QA for our clients and internal analysts while running reports as needed.
Work on special projects for our clients as they arise while assisting the Manager with other daily activities.
Research and document current procedures and processes for the department.
Responsible for the Performance Management Process of direct reports: Development Planning, regular performance
Check-Ins, coaching, and training according to the direct reports’ needs.
Responsible for coordinating employee schedules to provide appropriate support for all our clients.
Hold monthly training sessions to ensure the team is receiving ongoing training.
Regular performance monitoring of targeted metrics and implementation of necessary actions to achieve set objectives.
Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas, and information.
Communicate effectively with the team.
Focuses on customer needs and call patterns. May assist in the planning of shifts, rotations, and staff leaves.

Experience and Qualifications:

Bachelor’s Degree
Strong desire to build a career in the credit card fraud domain with 5+ years’ experience preferred.
Strong communication skills (Written and spoken)
Excellent organizational, analytical, and critical thinking skills
Strong people leader and interpersonal skills
Mentoring, coaching, and communication skills
Results-oriented approach with the ability to demonstrate excellent customer service.
Confidence in making instinctual decisions with little or no direction.
Enjoys working in a fast-paced and rapidly changing environment.
Flexibility to adapt and able to manage multiple assignments while working independently.
Abide strictly by the company data protection policies regarding confidential and personal information.
Always maintain professionalism while on company premises and/or while representing the company or our clients.
Exceptional problem-solving skills