Associate Manager, VKYC

Job Detail

Role Expectations:

Responsible to drive key initiatives, process improvements and resolution of key challenges that are identified in the VKYC support process
Monitor day to day operational tasks & metrics
Close partnership with service leaders, training and quality managers & Business Analysts and other internal functional stakeholders
Create and develop critical operational processes to support the changing regulatory landscape and firm initiatives
Identify opportunities to build new tools and improve existing process flows and controls
Effective team building by leveraging organization talent frameworks to drive performance, discipline, learning and development
Monitor and improve key operational metrics ensuring customer satisfaction is at its highest
Ensure a positive, collaborative and cohesive team environment

Eligibility:

Minimum 5-7 years handling support operations
Experience handling customer complaints and regulatory inquiries
Expert Microsoft Office skills (word, excel, power point, outlook)
Ability to switch tasks as needed while staying extremely organized
At least two years of experience in a people management role
Excellent communication skills, both written and verbal, experience making presentations to large and small groups