Table of Content
Quality Management
- History of Quality Movement
- Continuous Improvement
- Quality Concepts
- Principles
- Quality Pioneers
Lean Techniques
- Toyota Production System
- The Lean Process
- Mudas or Waste
- Value Stream Mapping
- 5S
- Kaizen
- Single Minute Exchange of Die (SMED)
- Kanban Card System
- Total Productive Maintenance
Quality Management Tools
- Base Lining
- Benchmarking
- TQM
- PDCA
- Six Sigma
- Cause-and-Effect Diagram
- CPM/PERT Chart
- Control Charts
Quality Standards
- ISO standards
Assessment and Measurement
- Assessment
- Service Quality Assessment
- Measuring the Service Quality
- Service Quality & Customer Satisfaction
- Quality Metrics
Quality in Construction
- Quality in Construction Industry
- Inspection and Quality Control
- Quality in Various Construction Operations
- Common Defects and Remedy
Safety in Construction
- Construction Safety Management
- Safety Documentation
- Construction Activities – Hazards and Safety Measures
- Personal Protective Equipment (PPE)
- Legal Compliance
- Safety Training
- Emergency Preparedness and Response
- Hazards and Risk Management
- Suggestions for Improvement
- Case Studies of Accidents
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