Table of Contents
TQM and Quality Basics
- Managing Quality
- Understanding the needs
- Quality in all functions
- Quality Pioneers
Models and Frameworks for TQM
- Historical Development of TQM
- Early TQM frameworks
- The four Ps and three Cs of TQM
Leadership and Commitment
- Excellence in Leadership
Planning - Policy, Strategy and Goal Deployment
- Integrating TQM
- Developing Policies and Strategies
Partnerships and Resources
- Partnering
- Just-in-time (JIT) Management
Design for Quality
- The Design Process
- Quality Function Deployment (QFD)
- Specifications and Standards
- Service Design
- FMECA
Performance Measurement Frameworks
- Measurement and Improvement Cycle
- Costs of Quality
- Quality Costing
- Performance Measurement Framework
- Implementing
Self-Assessment, Audits and Reviews
- Self-assessment Framework
- The Malcolm Baldrige National Quality Award
- The Deming Prize
- ISO 9000 Series Standards
- Self-Assessment Methodologies
- Audit and Review
Benchmarking
- Need and Basics
- Benchmarking Process
Strategic Quality Management
- Vision, Mission and Values
- MBO
- Strategic Planning and Execution
- Hoshin Kanri
- Cross Functional Management
Statistical Process Control
- Basic Statistics
- Central Tendencies
- Measures of Spread
- Measures of Shape
- Measures of Association
- Frequency Distributions
- Central Limit Theorem
- Basic Probability
- Collecting and Summarizing Data
- Control Chart
- Process Capability and Performance
Process Management
- Process Planning
- Process Control
- Causes of Variation
Quality Management Systems
- Need and Basics of QMS
- QMS Design
- QMS requirements
Continuous Improvement
- Tools and Techniques
- Taguchi methods
- Six sigma
Human Resource Management
- Respect
- Empowerment, Motivation and Participation
- Teamwork
- Quality Circles
- Quality Improvement Teams
- Training
- Strategic Alignment
- Appraisal Process
Implementing TQM
- Planning
- Sustained improvement
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