1. When should a telesales executive should give an advice to customer ?
A. If needed as per call script
B. When asked by customer
C. At start of the call
D. None of the above

2. What should be done if the customer while speaking, pauses ?
A. Try top help the customer to finish call fast
B. Do not prompt to the customer
C. Prompt to the customer to finish call fast
D. None of the above

3. Which of the following is not an negativity ?
A. Argument    
B. Blame
C. Encouragement
D. None of the above

4. Which does gossiping in office results in ?
A. Neagtivities    
B. Fit into a group
C. Prove your knowledge
D. None of the above

5. What does the pitch refers to for a sound ?
A. Frequency    
B. Tone
C. Inflection
D. None of the above

Answers:      1 (B), 2 (B), 3 (C), 4 (A), 5 (A)

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