The future of Telesales is very bright and it has been growing at a very fast pace. Vskills Certification in Telesales aims to provide a fulfilling and secure career in sales, whether you are an experienced sales professional or a fresher. This certification will assist the candidate in enhancing their sales skills and applying those skills in day-to-day life for a successful career. After completion of the certification, the candidate will be able to implement the skills effectively to achieve expertise and will be employed by telesales marketing firms, large corporations and art organizations.
Why should one take this certification?
The certification provides a clear understanding of Telesales sector and demonstrates the practical aspect associated with it as a career option. It provides a visible recognition of the industry and helps in inculcating skills required to excel in the field.
Who will benefit from taking this certification?
The certification exam benefits those candidates who wish to find employment in areas such as Telemarketing, Customer Services, Inbound Calls, Outbound Sales, Business Development, Client Relationship, Telesales Operations, Telesales Representatives, Telesales account manager, Telesales Consultant or Call Centers. The Certification can also be taken up by professionals who wish to have a better control over their skills and wants specialization in this sector.
Telesales Executive Table of Contents
https://www.vskills.in/certification/certified-telesales-executive-table-of-contents
Telesales Executive Tutorial
http://vskills.in/certification/tutorial/sales-bpo/certified-telesales-executive/
Telesales Executive Sample Questions
https://www.vskills.in/certification/certified-telesales-executive-sample-questions
Telesales Executive Mock Test
http://www.vskills.in/practice/telesales-executive
Telesales Executive Interview Questions
https://www.vskills.in/interview-questions/sales-marketing-interview-questions/telesales-executive-interview-questions
Companies that hire Telesales Executive
Telesales as a career option is picking pace at a very fast pace. Telesales Executives are offered jobs in various sectors such as BPO/KPO, Banks and Credit Card companies, Real Estate units, IT sector etc.
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TABLE OF CONTENT
Sales Basics
- Telesales
- Telesales Types
- Telesales Features
- Sales Cycle
- Types of Orientation
- Functions of a Telesales Executive
Developing skills
- Skills Development
- Public Speaking
- Personality Development
- Self Grooming Tips
- Positive Attitude
- Different Negativities
- Steps to Be Positive
- Positive Behaviour
- Traits for Positive Behaviour
- Behaviour for Successful Sale Person
- Telesales Specific Skills
- Listening skills
- Vocal Skills
Customer Handling
- Understanding Customer Behaviour
- Customers Expectations
- Building Customer Relationship
Call Preparation
- Product or Service Knowledge
- Knowing the Purpose of Each Call
- Call Scripts
Telesales Process
- Vaulting the Hurdle
- Catching the Prospect’s Interest
- Investigation
- Making the Sales Presentation
- Overcoming Objections
- Closing
Team Work
Stress Management
- Consequences of Stress
- Reason/Causes of Stress
- Signs of stress
- Techniques of Stress Management
Time Management
- Time Management Techniques
Computers Basics
- Introduction - What is Computer?
- Characteristics of computer
- Commonly Used Computer Terms
- Units of a computer system
- Representation of information
- Basic Operations of a Computer – Input, Process and Output
- Input Devices
- Output Devices
- Storage Devices
- Types of Software
- Disk Organization Terms
Windows XP
- Operating System
- User Interface
- Windows XP Professional
- Using the Mouse
- The Desktop
- The Task Bar
- The Start Menu
- Windows Explorer
- The Control Panel
MS - Word 2003
- File Management
- Moving in a document
- Selecting Text
- Printing of documents
- Previewing a document
- The Formatting Toolbar Icons
- Editing Text
- Headers and Footers
- Font Formatting
- Bullets and Numbering
- Document Enhancement
- Drop Capital
- Change Case
- Multiple Columns
- Mail Merge
- Tables
MS-Excel 2003
- MS-EXCEL Window Elements
- File Management
- Page Setup
- Preset Headers and Footers
- Printing document
- Selecting cells and data ranges
- Editing data
- Functions in Excel
MS-Power Point 2003
- Loading of PowerPoint
- Starting with a presentation
- File Management
- Different Views
- Editing the document
- Modifying the document
- Working of a Slide Show
Inernet
- Networking Concepts
- Network types
- Internet
- Windows Networking terms
- Sharing Local Printer
- Connecting to a Network Printer
- Email
- Sending an E-mail Message from Outlook
- Sending email from Google's Gmail
- Download from Internet
