Table of Content
Overview of Office Administration
- Qualities required in an office assistant
- Daily Routine of an Office assistant
- Office Supplies
Telephone Usage
- Telephone Manners
- Telephone Etiquettes
- Voice Mail Etiquettes
Mailing Services
- Incoming Mail
- Outgoing Mail
- Fundamentals activities of mail handling department
- Mail Automation
Travel arrangement and Hotel Reservation
- Hotel Reservations
- Hotel Accommodation
Hospitality
- Reception
- Etiquettes as a host
- Etiquettes as an Invitee
- Etiquettes of using Elevators/Escalators
- Etiquettes of using Stair Case
- Etiquettes of using a Door
- Table Manners/Etiquettes of using Table
Meetings
- Types of Meetings
- Type of Committees
- Meeting Terminologies Glossary
Records Management
- Purpose of Record Management
- Features of Effective Record Management
- Type of Files
- Procedure of Classification
- Methods of Filing
Office Automation
- Benefits of Office Automation
- Limitations of Office Automation
- Duplicating Machine
- Photocopying Machine
- FAX (Facsimile)
- Dictaphone
- Desktop Publishing (DTP)
- Time recording machine
- Document Shredder
- Telecom Equipments
Computer Appreciation
- Introduction - What is Computer?
- Classification of Computers
- Commonly Used Computer Terms
- Units of a computer system
- Input Devices
- Output Devices
- Storage Devices
- Types of Software
- Windows Basics
- The User Interface
- Windows Accessories
MS-Word 2003
- MS- Word Window Elements
- File Management
- MS-Word Interface
- Editing Text in MS-Word
- Moving and Selection
- Document Printing
- Page Setup
- Document Views
- Headers and Footers
- Insertion Options
- Formatting Document
- Word Tools
- Mail Merge
MS-EXCEL 2003
- Worksheet Basics
- MS-Excel Editing Data
- MS-Excel File Management
- MS-Excel Page Setup
- Printing in MS-Excel
- Cell Range and Referencing
- MS-Excel Formula
- MS-Excel Data and Cell Formatting
- Tools
- Sort and Filter
- Data Analysis and Pivot Table
- Charts
MS-Power Point 2003
- Loading of PowerPoint
- Starting with a presentation
- Different Views
- Slide Management
- Formatting Options
- Working of a Slide Show
MS-Word 2013
- MS-Word Basics
- Working With Documents
- Customize the Word Environment
- Editing a Document
- Formatting Text
- Formatting Paragraphs
- Styles
- Graphics
- Proofing a Document
- Page Formatting
- Macros
- Lists
- References and Citations
- Track Changes
MS-Excel 2013
- Excel 2013 Basics
- Workbook and Worksheet
- Manipulating Data
- Worksheet Formatting
- Page Properties and Printing
- Excel Formulas
- Sort and Filter
- Charts
- Macros
MS-PowerPoint 2013
- MS-PowerPoint 2013 Basics
- PowerPoint Presentation
- Slide Formatting
- Slide Effects and Slide Show
- Printing and Publishing
Office Erogonomics
- Distance between desk and chair
- Positioning Computer keyboard and Mouse
- Positioning of computer display
- Organizing the work area
- Constant intervals
Data Security
- Protecting your company’s data
- A Security Checklist
Miscellaneous
- Internet
- E-Mail Program
- E-Banking
- Business Letter
- Book-keeping and Accounting
- Stress Management
- Time Management
Apply for Certification
https://www.vskills.in/certification/Certified-Office-Administrator