Certified-IT-Support-Professional-Table-of-Content


Table of Content
 

 

1. Electronics basics

  • 1.1 Electricity versus Electronics
  • 1.2 Electricity Basics
  • 1.3 Analog electronics
  • 1.4 Digital electronics

2. Computer Basics

  • 2.1 Introduction - What is Computer?
  • 2.2 Characteristics of computer
  • 2.3 Generation of computers
  • 2.4 Classification of Computers
  • 2.5 Applications of Computer
  • 2.6 Representation of information
  • 2.7 Commonly Used Computer Terms
  • 2.8 Basic Operations of a Computer

3. Introducing Hardware

  • 3.1 Input Device
  • 3.2 Output Devices
  • 3.3 Cabinet or chassis
  • 3.4 Storage Devices
  • 3.5 Essential Technician Tools
  • 3.6 Troubleshooting principle

4. Chassis Or Cabinet

  • 4.1 Chassis types
  • 4.2 Form Factor
  • 4.3 Chassis Components
  • 4.4 Opening Different Chassis
  • 4.5 Accessing Components
  • 4.6 Switched Mode Power Supply (SMPS)
  • 4.7 Install and Replace SMPS
  • 4.8 Troubleshoot SMPS
  • 4.9 Electrostatic discharge (ESD)

5. Motherboard

  • 5.1 Basic Components Identification
  • 5.2 Form Factor
  • 5.3 I/O Ports and Peripheral Interfaces
  • 5.4 Memory Slots
  • 5.5 Expansion Slots
  • 5.6 Expansion cards
  • 5.7 Disk Drives Connectors
  • 5.8 Chipset
  • 5.9 POST (Power On Self Test)
  • 5.10 BIOS, CMOS and CMOS Battery
  • 5.11 Jumpers and DIP Switches
  • 5.12 CPU Socket
  • 5.13 Cooling
  • 5.14 Configuring the Motherboard
  • 5.15 Install, Replace and Maintain a Motherboard
  • 5.16 THE BOOTING PROCESS

6. Processor

  • 6.1 CPU Basics
  • 6.2 CPU Features
  • 6.3 CPU Internals
  • 6.4 History
  • 6.5 CPU technologies
  • 6.6 Identify the CPU
  • 6.7 Install or Remove CPU
  • 6.8 Troubleshoot CPU and Motherboard

7. Memory

  • 7.1 Memory Basics
  • 7.2 DRAM
  • 7.3 SRAM
  • 7.4 ROM
  • 7.5 CMOS
  • 7.6 Flash Memory
  • 7.7 Memory Packaging
  • 7.8 Identify your RAM
  • 7.9 Install RAM
  • 7.10 Remove RAM
  • 7.11 Troubleshooting Memory

8. Storage Devices

  • 8.1 Optical Drives – CD and DVD-ROM/R/RW and Blue ray
  • 8.2 Removable Storage – Tape, Flash, SD and USB
  • 8.3 Hybrid Drive
  • 8.4 Floppy Drives
  • 8.5 Hard Disk Drive Systems
  • 8.6 Formatting Hard Disk
  • 8.7 Drive Connector and Cables
  • 8.8 Install Hard Disk
  • 8.9 Troubleshoot Hard Disk

9. Display Devices

  • 9.1 Display Basics
  • 9.2 Formats and Interfaces
  • 9.3 Analog Video
  • 9.4 Digital Video
  • 9.5 Video Signals
  • 9.6 Monitors
  • 9.7 Cathode Ray Tube (CRT)
  • 9.8 Liquid Crystal Displays (LCDs)
  • 9.9 Install Monitor
  • 9.10 Troubleshoot Monitor

10. Keyboard & Mouse

  • 10.1 Keyboard Basics
  • 10.2 Keyboard Key Layouts
  • 10.3 Keyboard Technologies
  • 10.4 Keyboard Interfaces
  • 10.5 Keyboard Maintenance.
  • 10.6 Keyboard Troubleshooting
  • 10.7 Mouse Basics
  • 10.8 Mouse Technologies
  • 10.9 Mouse Interfaces
  • 10.10 Mouse Troubleshooting
  • 10.11 Mouse Maintenance

11. Printers

  • 11.1 Printer Basics
  • 11.2 The Printing Process
  • 11.3 Printer Types
  • 11.4 Dot-Matrix Printer
  • 11.5 Inkjet Printer
  • 11.6 Thermal Printers
  • 11.7 Laser Printers
  • 11.8 Printer Interfaces
  • 11.9 Page Description Languages
  • 11.10 Install Printer
  • 11.11 Maintaining Printer
  • 11.12 Troubleshooting Printer

12. Peripherals Devices

  • 12.1 Scanners
  • 12.2 TV Tuner Cards
  • 12.3 MFD
  • 12.4 Webcam
  • 12.5 Digital Camera
  • 12.6 Computer speakers
  • 12.7 Microphone
  • 12.8 UPS
  • 12.9 KVM

13. Laptop

  • 13.1 Laptop Basics
  • 13.2 Why a Laptop?
  • 13.3 Classification
  • 13.4 Components
  • 13.5 Notebook Maintenance
  • 13.6 Troubleshooting Notebook
  • 13.7 Laptop Upgrading
  • 13.8 Install, Upgrade or Remove Memory
  • 13.9 Install, Upgrade or Remove Optical Drive
  • 13.10 Install, Upgrade or Remove Battery

14. Operating System

  • 14.1 Introduction
  • 14.2 File and Directory
  • 14.3 Using Commands
  • 14.4 Introduction to simple batch files
  • 14.5 Windows XP Setup
  • 14.6 Windows User interface
  • 14.7 File and Folder Management
  • 14.8 Windows configuration
  • 14.9 Windows Accessories
  • 14.10 Windows Management
  • 14.11 Optimizing Windows
  • 14.12 Windows Troubleshooting
  • 14.13 Restore Windows

15. Networking Basics

  • 15.1 What is a network?
  • 15.2 Types of Networks
  • 15.3 Network Devices
  • 15.4 Internet Connectivity Options
  • 15.5 Network Cabling and Connectors
  • 15.6 IPv4
  • 15.7 TCP/IP Protocols and Ports
  • 15.8 Configuring IPv4 Steps
  • 15.9 IPv6
  • 15.10 Network Troubleshooting
  • 15.11 Command-Line Tools

 

 

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