Certified IT Support Professional Course Outline


Course Outline
 

 

1. Electronics Basics

  • Clarifies doubts between electricity and electronics: This section addresses the fundamental difference between electricity (the flow of electrons) and electronics (the study of circuits and devices that control the flow of electricity).
  • Explanation of basic electricity terms: Key electrical terms like voltage, current, resistance, and power will be defined and explored.
  • Details on analog electronics: Understanding of analog systems that use continuous signals for processing data.
  • Details on digital electronics: Introduction to digital circuits and how they process binary data (0s and 1s).

2. Computer Basics

  • What is a Computer?: Defines a computer and its basic function as a device for processing and storing data.
  • Features of a computer: Discusses the major components such as the CPU, memory, and storage devices.
  • What is meant by generation of computers: Explains the evolutionary stages of computers, from the first generation to modern-day systems.
  • Different types of Computers: Differentiates between desktops, laptops, supercomputers, and embedded systems.
  • Uses of Computer: Covers how computers are used in various sectors like education, business, and entertainment.
  • How is information represented in a computer: Explanation of binary representation of data.
  • Commonly Used Computer Terms: Introduction to common terminology like hardware, software, and peripherals.
  • The basic operations in a computer: Explains the input-process-output cycle.

3. Introducing Hardware

  • Explaining different input devices: Describes various input devices like keyboards, mice, scanners, and touchscreens.
  • Illustrating different output devices: Discusses output devices such as monitors, printers, and speakers.
  • Explaining the cabinet of a computer: Provides an overview of the computer’s physical structure and components housed inside.
  • Storage Devices in a computer: Describes internal and external storage devices like hard drives, SSDs, and USB drives.
  • Technician tools needed: Covers essential tools for computer assembly, maintenance, and troubleshooting.
  • Troubleshooting principles to be followed: Outlines a systematic approach to diagnosing and fixing computer issues.

4. Chassis or Cabinet

  • Explaining different types of chassis: Introduction to tower, desktop, and rack-mounted computer cases.
  • Form Factor of cabinets: Covers the various sizes and shapes of computer cabinets (e.g., ATX, Micro-ATX).
  • Parts of a chassis: Identifies key components such as the motherboard tray, power supply, and drive bays.
  • How to open different chassis: Step-by-step instructions on safely opening a chassis to access internal components.
  • How to access components in a chassis: Guidance on how to handle and replace internal components like RAM, hard drives, and the power supply.
  • Basics of Switched Mode Power Supply (SMPS): An introduction to the role of SMPS in providing power to a computer.
  • Steps to install and replace SMPS: Instructions for installing or replacing the power supply unit.
  • How to troubleshoot SMPS: How to diagnose common issues with power supply.
  • What is electrostatic discharge (ESD): Understanding the risks and prevention methods for static discharge when handling sensitive components.

5. Motherboard

  • Basic Components of the motherboard: Overview of essential parts like the CPU socket, memory slots, and chipset.
  • Form factors of motherboards: Explains the different sizes of motherboards (e.g., ATX, Micro ATX).
  • I/O Ports and Peripheral Interfaces: Discusses ports such as USB, HDMI, and audio interfaces for connecting peripherals.
  • Different memory slots on motherboard: Details various types of RAM slots like DDR, DDR2, DDR3, and DDR4.
  • Expansion slots of motherboard: Overview of PCI and PCIe slots used for adding graphics cards, network cards, etc.
  • Expansion cards used on motherboards: Discusses graphics, sound, and network expansion cards.
  • Various disk drives connectors: Explains connectors like SATA and IDE used for hard drives and optical drives.
  • What is Chipset: Describes the chipset’s role in connecting the CPU, memory, and peripherals.
  • Steps in POST (Power On Self Test): Explains the process by which the system checks itself before booting up.
  • Explanation of BIOS, CMOS, and CMOS Battery: Introduction to system firmware (BIOS), the role of CMOS memory, and battery.
  • Jumpers and DIP Switches on motherboard: How jumpers and switches are used to configure settings on the motherboard.
  • CPU Socket of motherboard: Describes the socket where the CPU is installed.
  • Detailing Cooling: Overview of cooling systems used on motherboards to prevent overheating.
  • Configuring the Motherboard: Guidance on setting up the motherboard for optimal performance.
  • Install, Replace and Maintain a Motherboard: Instructions on installation, upgrading, and maintenance.
  • Explaining the booting process: A detailed look at the steps a computer takes from powering on to loading the operating system.

6. Processor

  • CPU Basics: Introduction to the central processing unit (CPU) as the brain of the computer.
  • CPU Features: Key features of CPUs, such as cores, clock speed, and cache memory.
  • CPU Internals: Detailed explanation of CPU architecture and internal components.
  • History of CPU: Evolution of processors from early models to modern multi-core CPUs.
  • CPU technologies: Emerging technologies like multi-threading, virtualization support, and integrated graphics.
  • Identify the CPU: How to identify different types of CPUs and their specifications.
  • Install or Remove CPU: Instructions for installing and removing CPUs from the motherboard.
  • Troubleshoot CPU and Motherboard: How to diagnose issues related to the CPU or motherboard.

7. Memory

  • Memory Basics: Introduction to computer memory and its different types.
  • What is DRAM: Explanation of Dynamic Random-Access Memory and its role in a computer system.
  • Explaining SRAM: Introduction to Static RAM, used for high-speed cache memory.
  • Detailing ROM: Explanation of Read-Only Memory used to store firmware.
  • Details on CMOS: Overview of CMOS memory used for storing system settings.
  • Illustrating flash memory: Understanding of non-volatile flash memory used in SSDs and USB drives.
  • Different memory packaging: Overview of how memory modules are packaged (e.g., DIMMs, SO-DIMMs).
  • How to identify RAM: Steps for identifying the type, size, and speed of RAM.
  • Steps to install RAM: Instructions on how to install RAM correctly.
  • Steps for removing RAM: How to safely remove memory modules from the motherboard.
  • Troubleshooting memory: How to diagnose and resolve memory-related issues.

8. Storage Devices

  • Illustrating different optical drives: Introduction to optical storage devices like CD, DVD, and Blu-ray drives.
  • Different removable storage: Discusses external storage devices like USB drives, SD cards, and external hard drives.
  • What is Hybrid Drive: Explains hybrid drives that combine the speed of SSD with the storage capacity of HDD.
  • Explaining floppy drives: Overview of older storage media like floppy disks.
  • Details on hard disk drive: In-depth explanation of hard disk drives (HDDs) and their components.
  • Steps for formatting hard disk: Instructions for formatting and partitioning a hard drive.
  • Different drive connectors and cables: Explains SATA, IDE, and other connectors used with storage devices.
  • Steps to install hard disk: Instructions for installing an HDD or SSD in a computer.
  • How to troubleshoot a hard disk: Diagnosing and fixing common hard drive issues.

9. Display Devices

  • Basics of computer display: Introduction to how computer monitors work to display visual output.
  • Various display formats and interfaces: Explanation of display resolutions and interfaces like HDMI, VGA, and DisplayPort.
  • Details of analog video: Introduction to analog video signals used by CRTs.
  • Explanation of digital video: Overview of digital video signals, including HDMI and DVI.
  • What is Video Signals: Explanation of how video signals are transmitted from the GPU to the display.
  • Different types of Monitors: Discusses CRT, LCD, LED, and OLED monitors.
  • Explanation of Cathode Ray Tube (CRT): Historical context and operation of CRT monitors.
  • Details on Liquid Crystal Displays (LCDs): How LCD monitors work using liquid crystals.
  • Steps to install monitor: Instructions on connecting and configuring a monitor.
  • How to troubleshoot monitor: Diagnosing and fixing issues like screen flickering or no display.

10. Keyboard & Mouse

  • Basics of keyboard: Introduction to the keyboard as an input device.
  • Various key layouts of a keyboard: Discusses different layouts like QWERTY, AZERTY, and Dvorak.
  • Different keyboard technologies: Explains mechanical, membrane, and optical keyboards.
  • Interfaces used by a keyboard: USB, Bluetooth, and wireless connections for keyboards.
  • How to maintain a Keyboard: Cleaning and maintaining the keyboard to ensure longevity.
  • Troubleshooting of Keyboard: How to fix common issues like unresponsive keys.
  • Mouse Basics: Introduction to the mouse as a pointing device.
  • Various technologies of a mouse: Explanation of optical, laser, and ball mice.
  • Mouse Interfaces: Overview of USB, PS/2, and wireless mouse connections.
  • Steps for mouse troubleshooting: Diagnosing and fixing mouse-related issues.
  • Mouse maintenance tips: Tips for extending the lifespan of a mouse.


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